Bike issues in chile
 

Hi

I purchased a motorbike from a honda dealer in Santiago 2 weeks ago, a honda falcon 2009 with 22000k on the clock in good condition. The bike is now in pieces in a honda shop in Temuco. I got a whole 3 days worth of riding before the engine blew, the piston's gone! The dealer in Santiago says it is my issue as the bike is secondhand and that although they will fix it i will incur the full costs, he also tried to insinuate that i rode it too fast, which I didn't, 800k in 3 days is hardly going mad. I paid good money for the bike purposely from a shop in the good faith that i could avoid such problems. Is the dealer right in what he says about them having no legal obligation on repairing the bike at their expense?

I've been to Sernac the Chilean governments consumer rights group, and after a long protracted conversation via google translator (my spanish is no where near good enough for this subject), I have made a claim and the Sernac employee told there was a regulation in place for such incidents, well that's how I understood it but I don't if anything got lost in translation.
I've already had to pay out for a mechanic to pick me up, look at the bike and then transport the bike from Pucón to Temuco.

So far i've lost 5 days waiting around, the dealer in Temuco told me he would look at the bike on the day I delivered it and that he would then tell me the situation in the evening, he said the same thing 3 days in a row rather than being honest and telling me it would be a few days before he could look at it. He now refuses to repair the bike because of the issues of the situation and is sending it to the shop in Santiago by Tuesday. I spoke to the dealer in Santiago and he tried to scare me off by saying it may take a month to get the parts which funnily enough the the dealer in Temuco could get the same parts delivered from Santiago in a matter of days!

If anyone has any information that could help that would be great.

Steve