Tanzania, Bike rental, Safari service
 

We bought service from "Karanga Adventure" in Arusha Tanzania I would like to warn people about doing business with that company.

We paid in full one month prior to departure and then the manager Alpha Malinda started spinning his web of lies about new taxes and fees, he even was cheeky enough to try to convince us that 18% VAT been added by the government on June 1. 2017 all though everybody is aware of that it came in on July 1. 2016. We even had one of his subcontractors to contact him on our behalf and then he asserted that we had bought our trip prior to July 1. 2016 so we were supposed to to pay this extra 18%. Our receipt is dated January 27. 2017.

We took off 3rd of September and soon it was very clear to us that the money we sent had been spent on something else then our accommodation, food and other expences, every morning we started with bargaining with him trough our tour guide since Alpha was in Australia at the time. When our guides were totally out of money we took over budgeting and paying for gas and everything else and with their help we managed to book the rest of the tour as it had previously been scheduled. We ended up with total cost that was about 45% higher than Alphas offer.
The four tour guides we had were very helpful trough all of this and we had a really good relationship with them, it's such a shame that they are working fore a shitty company like this.
Any further information I will gladly give in PM.

Oh that is really bad. Sorry to hear that, and thanks for warning everyone about their bad operation