Horizons Unlimited - The HUBB

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-   -   Bad crash in carretera austral - need advice and contacts!!! (https://www.horizonsunlimited.com/hubb/south-america/bad-crash-carretera-austral-need-32626)

desert dweller 28 Jan 2008 14:24

shocking news but glad you are ok.

i know that motoaventura were on tour in TDF last week or very recently anyhow. who knows they might even be able to move your bike back to their workshop in osorno or help somehow - they had a support vehicle. as you prob know they use 650s.

Chile motorcycles rent,Motorcycle rental agencies|Ciudad Chile

cheers,
andy (we met in punta arenas few weeks ago)

DiasDePlaya 31 Jan 2008 16:41

Motoaventura is the best in the Chilean south for a BMW.

If you need parts contact to BMW Chile in Williamson Balfour Motors S.A. or www.wbm.cl (Williamson Balfour Motors)

If the other have insurance don't fix your folks, change it, allways is better.

gpothoven 1 Feb 2008 02:09

It´s always useful and time saving to already have the part numbers when you call for parts. The links will show parts diagram. Here´s one source:

MAX BMW Motorcycles - Parts Fiche. 866-MAX-BMW1

F650GS Dakar : MAX BMW Motorcycles - Parts Fiche
F650GS : MAX BMW Motorcycles - Parts Fiche

Model: F650DAKAR Diagram #36_0448

No Part Number Description Qty Each
01 36317656487 spoke wheel front (1,60X21) BUY 1 $690.00
02 36317650053 wheel hub, front, cpl. with bearings BUY 1 $291.00
03 31422314724 grooved ball bearing (17X40X12) BUY 2 $12.90
04 36312345821 spacer bushing, front BUY 2 $10.00
05 36217654448 wheel rim front (1.60X21 DAKAR) BUY 1 $318.00
06 36217654449 spoke front left (L=250MM DAKAR) BUY 18 $2.30
06 36217654450 spoke front right (L=253MM DAKAR) BUY 18 $2.30
07 36312345808 nipple BUY 1 $1.50
08 36312345823 spacer bushing, plug-type axle BUY 1 $10.00
09 36317650586 axle shaft front BUY 1 $55.75
10 07119902384 shaft seal (AS25X40X7) BUY 1 $7.00
11 36317661196 spacer bushing, exterior BUY 1 $16.00
12 36311451959 balance weight (10G) BUY 10 $3.10
12 36311451960 balance weight (20G) BUY 10 $3.20
12 36311451961 balance weight (30 G) BUY 10 $3.20
12 36311454310 balance weight (15 G) BUY 10 $3.20
13 36311231871 tire flap BUY 10 $34.00

mattpope 1 Feb 2008 04:37

Hi Maria,

I had a big crash south of Coyhaeque on my Africa Twin in early 2005. I have every sympathy for you and hope you are feeling ok. It is not the most fun place to be stuck - I was there for 21 days waiting for my arm to fix and get the bike fixed. There is a very good guy called Paolo who will be able to help you - his workshop is close to the center of the town but I cannot recall the road - but only 200m or so from the octagon in the centre.

The good news is that you have a BMW - guess the parts are more readily available than the Honda bits I needed. Mine was the big one you don't want to have - a complete write off were it not for stubborn determination that this was my trip and would not be given up without a fight. I needed a new front end shipped over from the UK - forks, wheel, bars,lights brakes etc. I was lucky enough to have a friend who found the exact bits for £400 (used) and then shipped then with DHL to Santiago. Be warned that trying to get them shipped elsewhere is likely to be very difficult. Customs proved problematic but ultimately settled on about $50.

Paolo did a good job with limited resources - he is a general mechanic but does moto cross. He managed to do a great patch job on my bike that got me all the way round on my trip. The most difficult problem was a bent frame and damaged stock. I have no doubt with what you describe that he can help. Shipping to BA/Santiago etc may be prohibitively expensive.

If you find him please say hello. I will always be indebted to him.

Good luck Maria. Let me know if you need any info from me. I should be on line quite a bit in the coming week or two.

Matt

maria41 1 Feb 2008 15:00

Hi guys, thanks for all the info.
We contacted BMW Balfour in Santiago but they kept ignoring my phone calls and emails (and I speak fluent spanish so it is not language problem!) As you can see BMW dealers around the world are consistently the usual useless twats!
I spoke with Sonia from MotoAventura but they had no parts. I found Jose Meyer from BMM / Andes adventure Tours in Santiago (HAmish and Em thanks for putting their contact details in the HUBB!!!!!!). They are being very helpful. They ordered the parts (via BMW Balfour! Go figure!)
Anyway it seems I am going to be stuck here for at least 3 more weeks while I wait for parts from Germany and my wheel to be rebuilt.
We tried to get stuff from USA and Europe but been put off by custom issues. Won´t save time or money in the end!
MAtt we found Pablo in the high street. HE is very helpful.
Total destruction of my bike is:
we need to replace:
- chrome part of the forks
- fork seals
- lower triple clamp on the steering tower
- head race bearings
- front wheel rim and spokes
- fork bridge & mirror.

Total cost: over 1500 pounds for parts only.

Insurance in South america is not covering anything! We are trying to get some money from the KTM owner. We´ll see. If we get nothing, he will publicly named and shame in all motorcycles and videos websites in north america and Europe so that any one on motorbike or future TV or video employer can find who he is! :mad2:

We are also going to investigate with a lawyer the liability of the tour company that the guy was with. We could get them fork out for the irresponsible way KTM boy was riding. They must have known that he had insufficient insurance and that most guys on that tour were dangerous on bikes, considering taht they were crashing all the time (Details and photos my blog soon)

Cheers,

Maria

mattpope 1 Feb 2008 20:00

Hi Maria,

I am glad you found Pablo. I think you can fix this up in Coyhaeque with his help and avoid costly transportation of the bike. The first step is to get the parts shipped out asap to Santiago. I went to collect the package in Santiago (30kg!) to avoid customs trouble. This saved a good few days of grief as I was able to put some pressure on and get the package cleared very quickly. The trick is to send the parts as "used motor cycle parts" if new the customs guys are going to want more money. Maybe lots more.

I'm sure someone can help regarding second hand parts - could save you a good amount.

Interesting to hear about BMW dealers. Makes me wonder why anyone actually buys one. Similar story with the Honda dealers though when I needed help but the africa twin is less common....

Good luck with the insurance issue. I wouldn't count on it though. Did you have to hand over your license to the police there? I did and they still have it despite the assurance that this would be dealt with quickly. I spent some time looking into the legal aspects of my crash and simply decided the best idea was to forget it.

British embassy was completely useless too - not at all interested in helping.

Good luck and saludos to Pablo. I wish you well during what is a most trying experience. Let me know if there is anything I can do to help.

Matt

maria41 1 Feb 2008 20:33

Quote:

Originally Posted by mattpope (Post 172221)
Hi Maria,

I am glad you found Pablo. I think you can fix this up in Coyhaeque with his help and avoid costly transportation of the bike. The first step is to get the parts shipped out asap to Santiago. I went to collect the package in Santiago (30kg!) to avoid customs trouble. This saved a good few days of grief as I was able to put some pressure on and get the package cleared very quickly. The trick is to send the parts as "used motor cycle parts" if new the customs guys are going to want more money. Maybe lots more.

I'm sure someone can help regarding second hand parts - could save you a good amount.

Interesting to hear about BMW dealers. Makes me wonder why anyone actually buys one. Similar story with the Honda dealers though when I needed help but the africa twin is less common....

Good luck with the insurance issue. I wouldn't count on it though. Did you have to hand over your license to the police there? I did and they still have it despite the assurance that this would be dealt with quickly. I spent some time looking into the legal aspects of my crash and simply decided the best idea was to forget it.

British embassy was completely useless too - not at all interested in helping.

Good luck and saludos to Pablo. I wish you well during what is a most trying experience. Let me know if there is anything I can do to help.

Matt

Hi Matt, I passed your saludos to Pablo who was very happy! HE remembers you very well! He will help us rebuild the bike. He is of good advice. HE will fix my mirror and he can get the fork bridge fabricated locally , to cut costs.
Thank we have the dakar (my husband´s bike)to use as sample as my fork bridge is splattered around carretera austral!

All parts have been ordered with BMM and it is just a matter of waiting for them. Lucky we have the Dakar, so we may take few days off to ride 2-up to Futelefu for a week and come back - if we can find a place to store the excess luggage!

MAybe we will be lucky and KTM boy will do the right thing and pay us fro the costs? WEll I´ve seen stranger things happen. I have his parents address in Canada, I checked in Google so can phone them etc... heheheh!!!!!

mattpope 1 Feb 2008 22:15

Hi Maria,

Just read your report and seen the pictures. Pablo is certainly the man to fix this - he worked a miracle on my AT and one day I will go back and thank him personally. It is great that he remembers me but I guess there are not too many of us who come calling.

As the KTM boy is a Canadian I reckon you might just get some money from him - particularly as he admitted responsibility. Whether a police report would help I can't believe it would. I met a New Zealander who frequents the HUBB from time to time elsewhere in South America who had a big bike vs bike crash. Once the police got involved it was a complete nightmare although the other motorcyclist was badly injured.

I wish you both the best of luck down there. It seems a great place to spend a couple of days but a complete hell after 3 weeks.

Suerte

Matt

The Big J 3 Feb 2008 20:15

Hi Maria,

Good to hear you are ok. I was sorry to hear of your crash. Ir only just occurred to me that I have a contact in Mendoza, chairman of the Harley club there but access to a couple of good BMW mechanics. However that is another border away and it appears you have some good people helping you. Still, if you need someone to do a favour or check some parts or want some authorised/expert service to be done in Mendoza, he could assist/book it in. josh dot forde at yahoo dot com if you want phone details and an intro.

your adventure gets more interesting and intrepid all the time. Maybe you and Ted could go on a speech tour when you get back with tales from the road!

Josh

DiasDePlaya 4 Feb 2008 20:49

If Jose Meyer is in your help you are in good hands, he is a very good person. When you contact him call him Josie, as their friends knows him! Also is the best BMW mechanic here in Santiago.

And better, probably Josie can import the new parts directly from Germany, cheaper than Williamson Balfour, that is one of the most expensive BMW in the world.

maria41 5 Feb 2008 17:57

Josh thanks for the offer. We may stop in Mendoza if we have time!
For now, Jose Meyer and Rafael have ordered the parts for us and they will rebuild my wheel. My bike should be hopefully ready by end of next week latest.
DiasdePlaya, as you said, Jose and Rafael have been really nice people to deal with and very helpful. BMW was not interested when they found out we were in Coyhaique. Maybe due to payment issues? I am still waiting for them to reply to my emails and phone call!

Cheers,

DiasDePlaya 5 Feb 2008 22:30

Maria,

BMW is the worst bike seller here in Chile. You don't know how many BMW fanatics are selling their bikes because the bad service and the inflated prices. In other hand parallel importers like Riky Godoy and independent services like Josie Meyer are doing good business selling bikes and parts imported directly from Germany.

Good to read that your problems are close to be solved.

If you and Alistar come to Santiago write me. Many bikers here have interest to meet foreings bikers, and every Wensday in different bars we meet to talk about bikes and chat. You can select what kind of bikers do you prefer to meet, but all are nice people. Or if you prefer something more quiet you can come to my house, my wife and I will appreciate your visit and my children would practice their English :)

charapashanperu 6 Feb 2008 19:31

Hostel Help
 
Maria and Alistar,

Great journaling! I was in La Paz also this summer, but 3 days later. Stayed in the Hostal Torino.

Am planning a 40-day moto trip Cuzco to Cuzco with friends and I need some info on hostels in Chachapoyas that are not "hostal" to riders. Can you remember where you stayed?

Toby


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