Issues logging on
 

I am using a Mac and finding that I cannot log on unless I clear the cache and cookies every single time I log on which is highly annoying.
Any suggestions ?

Cheers,

James

Im having the exact same problem as the OP...

Using google Chrome... When I turn restart my PC, my details aren't saved and I can't log in unless I clear all my data...

Very anoying as I have to lose all the data for all my websites when I use the hubb...

Just letting you know..... :)

Thanks - that IS annoying - and I'm not sure what's with that - it's a new problem. :(

Try clicking the logout link in the yellow box above, and please let me know if the issue continues after doing that.

It IS possible to just clear the cookies for HU without losing all websites cookies but it's a little tricky - you have to go into your file system and search for all the cookies from horizons unlimited. yech.

Ted - have you tried another browser (just to see if it's ONLY Chrome)?

James - what browser? We tested with several versions of Safari on Mac, and FF 4 and Chrome and they all worked fine.

Same here- I have to delete all cookies etc everytime I log on.
Muy annoying.

Dan

I've just given it a few restarts on IE and it seems to be working ok on that... (IE9 64-bit)..

Still playing up a lot in Google Chrome though..

Browser? OS?

also try the logout link in the yellow box and see if that helps please.

we're trying!

Grant

weird - Chrome gave us the NO trouble when testing! I hate it but it worked.

Any details on Chrome would be useful, e.g. exact version, ta.

Yep, I also have to clear data each and every time I visit, for both Firefox and Chrome.

It's the latest version of both browsers, and I'm on Win 7.

Same as, have to clear everything when using Chrome but OK with IE.
I'm using XP os.

FF cookies need to be cleared also here 4.0.1
Windows 7 64-bit

Hi Grant

IE and Windows XT.

Did that and deleted cache and cookies. All seems to be working now.

Before it said I'd not been logged on for 5 days in the log in box, though that was obviously wrong!

Thanks

Dan

Major hassles here on XP32 SP3 with FF 4.01. Every morning when I start the PC I'm logged out and it won't let me log on until I have clicked the logout link. I have cleared cache & cookies.

A little more info on that: I closed the HUBB pages without logging off. A little while later I received a topic reply notification and clicked the link. I was logged off and couldn't log on. Click the logoff link in the big yellow box and all is fine - until next time.

Note that there is a time issue here. I can close HUBB and open another HUBB session and I'm still logged on, but after some time (a few hours?) it resets.

The workaround for me for the moment is: if I'm looking at a topic and I'm logged off I click logout, then log on. This gets me to the HU front page, not back to where I was. I use the browser's back function to return to the page I came from and I'm logged on and can reply.

Good luck stomping this bug!

chrome
 

Ted, you can just delete the cookies for horizons ... you dont have to delete the whole lot mate ...

in options, under the bonnet, content settings .... click the button marked "all cookies and site data" ... then search for "horiz.." ... HU will show up ... hover over it and hit the "x" on the right to delete them.

Have the same problem with my chrome

I'm experiencing the same problem as the OP but only when the auto timer logs me out.

In other words when I log out manually and log back in, the authentication is fine (although the landing page is no the hubb any more but the base HU page Home | Horizons Unlimited)

I'm using IE8 and IE9 and Firefox 3.6 and all have the same issue so it is definitely browser independent meaning a server related issue.

In my experience the server is not keeping track properly of the login sessions. There is something on the serverside that is impacting the ability for a user to re-authenticate once they are automatically logged out. Most probably the server tracks the session but sees the user (via a cookie) as still being logged out. It's most likely some flag or something in the server config.

Is the site using IIS or some other web server? I can ask some of my experts here at work if they know... I work in IT you see.

Not IIS, it's a standard lamp stack.

The base issue is that we are using Drupal AND vBulletin tied together with a Drupal module called Drupalvb, which is responsible for the single sign on to both. However - the big however - it's clearly not doing it's job properly! The two systems have different default timeouts on cookies, and when you leave the site without logging out, one session lasts longer than the other, causing the issue.

So today's task is to sort that out, along with the other issues. Wish us luck, we'll need it!

For what its worth, same log-in problem, Firefox 4.0 and Windows 7

Grant Im still having the same issues after following the steps you suggested.

When I open up the browser to HU I can see my user name and password already there. When I try and log in nothing happens.

If I clear cookies it will then let me log in, even close the browser and open it up again and still be logged in.

However after a few hours if I try and get back onto the site I have to go through the same procedure.

BTW Im using the latest version of Safari.

Cheers,


James

Before attempting to log on click the logout link in the big yellow box at the top of the screen. Then log on and everything is back to normal - till next time.

Not quite for me :( Every time I try to log on I end up having to clear all the cookies and then have to re-login on the other 17 sites I am on too, before ending back on the front page rather than here on the Forum. We are on Firefox 4, whatever that is :blushing:

Oh, and from experience, I know that I will have to do the whole thing again in an hour or so, even though I rarely switch off my computer. What I have been doing for much of the past few days is to just come on to the Forum and click on 'Today's Posts' without bothering to log in, although you can't then post anything.

FWIW latest Mac OS and Safari is only allowing log in after clearing the HU cookies every visit.

Tried logging off then leaving the HU site and returning but no joy, had to delete the HU cookies again before I could log in.

Good luck! :thumbup1:

Log-in is working fine now:clap:

+1

WIN XP FF3.6, FF4, IE7
WIN 7 FF4, IE8

ALL Good!:thumbup1:

Partly fixed, not perfectly yet :(

But using "Log Out" ALWAYS solves a lot of it. And not a bad habit anyway, since we're all travellers and using internet cafes on occasion right ;) Just our sneaky way of building good travel habits :rofl:

We ARE getting there - slowly!

Logging in and out is not a problem. Staying logged in though is for me.
Even if I tick the Remember me box every time I navigate away from the site for more than an hour or two, it logs me out - it didn't used to. I could leave it overnight with the computer off and still come back as logged on.
I originally deleted the cookies and I've updated a new bookmark for the HUBB.
Using Firefox.

if I arrive to the site directly from a bookmark then I am not logged in. if I then click a link I do become logged in. possibly a problem with the session logic.

cheers

I don't bother logging in anymore unless I want to post a reply. I just look at todays posts.

I hope it's sorted at some point as I don't feel as "connected" to the HUBB as when I'm logged in.

Well that was strange. I wrote my last post and then remembered that I wasn't logged in. I clicked the submit reply button expecting it to show me the sign in page but it posted it and logged me in at the same time.

I'm glad I don't have to sort out this software problem. Some part of the system obviously knows who I am, my IP address, and knows that I have logged in previously and not logged out. But the log in status is not recognised by other parts of the system. Good luck Grant.

It's PARTLY fixed, we're not satisfied with it as is and will continue working on it.

Understood!

It's a cookie thing, and three pieces of software - one is a module of one - that is the issue.

We run Drupal and vBulletin tied together with Drupalvb - to enable you to be logged in both at once - but Drupalvb the module is clearly not at the stage of development it's supposed to be, so we're working on it! Bleeding edge stuff :( which is not our normal mode for software. We tend to run well behind. We originally had recommendations to run Drupal 7, which is just released, but there was lots to be scared of, so we just went Drupal 6, (former was on Drupal 5) which has been out for about 4 years, and considered very solid, and Drupalvb similar - but :oops2: not so.

Going back is now not an option, so we keep slogging away at it - or at least our developer does now, we hit the road for HU's European events tonight. We gave ourselves two weeks to get the site settled down after the upgrade, thinking that was plenty of time before we had to leave, but it didn't work out that way.

Anyway, thanks for your patience all, we'll get there, and it will be better!

I'm not as lucky as Flyingdoctor: when I hit the Reply button I do have to log in first, but at least I got directly to the reply page and not HU's front page, which I found annoying.

@ Grant & Susan: have fun! You only live once. Thanks for the great site.

Whooppee
today is the second time I have managed to log in since the upgrade. the last time was a week or so ago (16th or before) using the yellow box hack after clearing all the hu cookies.

no idea if it will work again tomorrow :(

just for interest using Ubuntu 10.04 and firefox 3.6.17

Each day I come to the site it hasn't remembered me, I click the logout and then log in again OK but the "Welcome" box says last visited 1 minutes before which which is anoyinng because I can't see "updated posts" as the bold banner is always at the top. Only a little one Grant but thought you may want to know.

Cheers
Pete

So far, the update took the site offline for a couple of days without warning, made logging in a pain in the butt (and repeatedly so, at odd intervals), slowed page loading noticeably, and removed a couple of minor, but handy little features like the ability to collapse sidebar headings by clicking on them ("Blogs," "Planning," etc.) and the little note that used to tell me when I'd reached the end of the posts which had arrived since last I checked.

So what were the improvements? Surely something's been improved? I'm not complaining, but it seems to me that I'm not the only one who likes clear, cogent explanations of what's going on--more than "We're improving the site in various massive ways, so be patient and we'll be back sooner or later."

Or is the rapture involved, somehow?

Mark

Hey Grant, no need to worry. I'm sure all be fine in due time. I'll be waiting patiently at the side-line until things speed up again :Beach:

Y'all doing a fantastic job with this site and anything else regarding HU. Looking forward to seeing you and Susan in NC in August :thumbup1:

now managed to log on two days running so the new slower site is working for me.

If I had wanted speed I would not have bought an Enfield :)

but the private messages really are slow :(

Just FYI, when I check the remember me box when logging in...it doesn't. Have to type in user name and password every time. Site navigation seems much slower than it was before the "upgrade", too. No showstoppers, just wanted to let you know. XP32 and IE, if it matters.

Everything back to normal for me, no longer have to logout, clear cookies etc.
Its keeping me logged in. Cheers!

Website very slow loading pages
 

Hi Grant and Susan

Thanks for the site but since the upgrade Im having to log back in at every visit running IE 8 and win 7.. not a massive problem

However

The site now seems to run 10 x slower.. a new page would load in a second now its taking up to 10 seconds

Hope this can be resolved

Cheers
Geordie

For yesterday or so I could stay logged on, but it's now back to logging me off after an hour or so.

Reasons for everything -

1. we weren't sure just when the upgrade was going to be "ready" to go - a couple of times we thought it was good to go, and were set to announce it - then found more bugs. Then finally it was "ready" according to our developer before we expected after the aggro, so there was less notice than planned - we needed to jump and get it done quick. We did put up a couple of hours notice.

2. Logging in - if you think it's a pain in the butt, you have no idea how pissed I am. You pay a bucket of money to pros and get a disaster. It's getting sorted but not nearly good enough or fast enough. our apoligies - we're trying.

3. Collapse sidebar headings - later...I hadn't noticed in the testing that it was gone, so will get it sorted later - low priority for now, but thanks for pointing it out!

4. "the little note that used to tell me when I'd reached the end of the posts which had arrived since last I checked." - huh? Sorry you'll have to give me details - never noticed that!

5. I've been so busy fixing details have been low priority!

6. As for why the upgrade - very simple - the old software is no longer supported, and is ancient - so we had to upgrade. Also, there were a LOT of feature requests we had that people wanted, and we couldn't do - and a lot of things that we wanted to do to make our life a lot easier, automating a lot of stuff that is currently manual and takes us a HUGE amount of time that should be instant and automated, that we couldn't easily set up on the old software. So despite the pain, and huge expense - you have no idea what this stuff co$t$ - we needed to do it. And we'll be doing a lot more behind the scenes to make a better website for everyone, including us working away in the background.

It's now 99% done - we just have a few small bugs to swat and we're good to go.

Then we can start putting in new features - there are already some in, take a look at the user options - there's some new features there - friends, photo albums and more, also notice the like and share links on each post. Small stuff but it's a start. We'll soon have the shipping database back in operation, also the books pages are almost done being completely revamped to make it easier to find books and list them for us.

Also a full on shopping cart system is on the cards for the winter. NEW blog software this winter too. And more to come!

Requests welcome - tell us what you WANT to see!

It's when you check the posts for the day or last hour or whatever and it says -
"The threads below have not been updated since your last visit but still contain unread posts."

Confirmed. The search results used to have a divider saying that the topics below were posted since your last visit. It's gone.

...works for me (not sure if that's good news or bad :rolleyes2:)

When I go to "http://www.horizonsunlimited.com/hubb/" the login works fine but I'm redirected to "http://www.horizonsunlimited.com/"

If it's not there is it because your not logged on? Or are you? It obviously there for me otherwise I couldn't cut and paste it.

I figured that part out. What happens is the forum logs me on or off at random: sometimes in mid session, sometimes when I restart or wake the computer from sleep, sometimes to no apparent purpose, sometimes on first one and then on another web browser. When it logs me off, the "...threads below have not been updated...."line vanishes. I usually don't notice I'm logged off unless I try to post again.

Grant, I'm not terribly worried about minor stuff. I'm just letting you know, since it all adds up to a low level of irritation, and it doesn't sound like this is what you had in mind, exactly. I have no doubt that it's driving you crazy, or that you're working hard to correct the issues. I'm suggesting that people in general like to know what's going on beyond "It's all going to be great and you're going to love it." Your last post on this thread is helpful in this regard.

best,

Mark

The website for me works now how it always did apart from one small thing - and I mean small, I echo Marks thread above - no matter how many times I clear cookies or bookmark the site, whenever I go back to it I'm shown as not logged on. But as soon as I hit a link, any link, it shows me that I am logged on.

Good news createAbang - and others! :) Because it also works fine for me in two different browsers - so it seems to work fine when logged on. It will NOT work unless you're logged on, as it has to know from your cookies when you were last there to make the calculation of what to show.

If anyone can see that it does NOT work when they're logged in, and they can then make a post, indicating that they are logged on, then we have a problem. :(


Yep - that's the result of the temporary fix for the login issue - and it is NOT acceptable and we're talking to the developers about fixing it properly asap.

NO PROBLEMS for me.

Thought I'd let you know all okay here.

All the very best Grant.

Neil

One problem remains: when I first open HUBB I'm not logged on. If I refresh the page I am then logged on.

All the problems seemed to have disappeared until a few days ago.

For some reason, my browser won't "remember" me...

I have no issues logging in but I have to put my details in a again...

Although, if I then open another tab with horizons on (etc from a mail notification link), they will be saved !

wierd..

Beddhist and Ted - Yes - that's also the "temporary fix" that makes it work at all reliably. We are investigating another route of doing it that should solve all the remaining issues.

Ted - read Beddhists comment - what's happening is you ARE still logged into the site - if you refresh the page on arrival, you will probably see the Welcome box suddenly instead of the login box - if so, you ARE logged in! Your browser isn't "remembering" you because you're logged in - it's only on the first page that it LOOKS like you're not logged in. Hardly an "elegant" fix but it works.

Grant, I'm happy with your temporary fix. It works for me, well done!

Unfortunately I keep getting kicked out of the system again. I must have had to sign back in about 30 times so far today :thumbdown: and it's just not funny anymore. Am I alone, or is this happening to others again too?

I'm still good.

I had issues yesterday and had to log in again...

Although, try just hitting refresh on the page and you might still be logged in.. It just appears you're not !

Thanks guys, it appears to be stable at the moment :clap:

Yes, been working for me for about a week now....