Agree with the reply from Gecko about if you don't ask you don't get, but my experience with manufacturers has been even when you do ask, you don't get either; maybe I don't write the proper letter!
Once their guarantee period has expired that appears to be the end of their interest, this has been my experience with both bikes and cars.
Would be worth you ensuring that your non-franchised mechanic used genuine Triumph parts in the previous servicing; I believe that it is "OK" to go to any "proper" servicing mechanic for bikes that are under warranty, in order to maintain the warranty, but that the servicing must use the right parts.
The same principle would be applied, IMO, for servicing outside the warranty time.
You could look at the Triumph webpages for any history of this failure and/or quiz the dealers for such insider information?
Hope this helps, a bit,
Last edited by Walkabout; 24 Aug 2007 at 11:31.