Originally Posted by ajmac
it was relatively quick but incurred damage to bike en route and cannot get anyone to take responsability.
Just out of curiosity: did you have your shipment insured?
For me, it was kinda surprising at first, that unless you take a transport insurance for your cargo, if something goes wrong with it, it seems that you may get practically no compensation from the shipping company. They may pay you a very small amount per kilo, so you might be happy, if you were sending potatoes, for example, but very unsatisfied, if you had sent more valuable items!
A whole other thing is, how much should a transport insurance cost. Someone once asked me 4% of the value for it, but I think that´s ridiculous. A shipping agent once said that 1-1,5% might be closer. And a transport insurance may also be something, that nobody even mentions to you, unless you bring it up. The vehicle´s own insurance is not guaranteed to cover this kind of damage either, at least over here they won´t give any cover for transporting abroad.
(But I´m really not an expert on shipping, just wrote from my own experiences, and I may not have understood everything correctly, so those who know more about the subject, please correct my mistakes..!)