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  #31  
Old 16 Jan 2008
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Originally Posted by Martynbiker View Post
When you FINALLY get possession of your property, I would make sure you have a camera Handy. take Pic's as you Un-crate and then you are in a position to sue for any damage that has or may have been done since it was left with them.
I'm sure you must have Pic's of the bike as it was on your trip to back up proof of condition before they took possession of it....
...
If I do get my bike back then I shall be inspecting it thoroughly before signing anything to say I've received in good condition, or if they insist I'll put something along the lines of "under duress, goods uninspected". Better check that I get the correct legal term. And yes, it's lucky that I happened to take a few photos of the bike only a couple of days before dropping it off at the shippers.


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Originally Posted by Martynbiker View Post
...
On the advice of your Solicitor I would also try to see if you can get a reimbursement of costs of shipping or some compensation for the messing around and being without your Bike for so long, although I am sure your Solicitor has already covered this?

Martyn
The solicitor and I did discuss this. For the time being nothing is set in stone, a lot depends on how things go over the next few days.
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  #32  
Old 16 Jan 2008
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missing contact & V5

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Originally Posted by Walkabout View Post
Keep going Doug!

Pin that UK guy to his promise to keep you informed, daily.
As you are now, I would concentrate on the UK side of things, all as per the advice you have received - that's where you can keep the pressure on most easily and it is the UK "Agents" job to sort out the US side of things.
Having been promised that he'd keep me informed I found out today that he's left the country. OK, I can understand that sometimes personal matters crop up that you have to attend (I don't know if this is the case or not) but I'd've appreciated one of his colleagues letting me know directly rather than indirectly.

The way I found out was that I received a call from one of the other people there asking if I'd received the replacement V5 - but a few hours earlier I'd emailed the "keep me informed" guy saying that I had. I asked about the discrepancy and was told about the other guy having gone away.

Anyway they apparently need to send the original of the replacement V5 to the US agents. I think I'll write out a receipt for when it's picked up. Perhaps I should apply for another duplicate now?

Whilst I've said thanks for advice a few times (and it's always read) I must also say thanks for all the encouragement received and the chance to vent some steam every now and again!
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  #33  
Old 16 Jan 2008
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Originally Posted by dougxr View Post

I must also say thanks for all the encouragement received and the chance to vent some steam every now and again!
Don't Worry Doug.....we will all send our Bills for "Collective Therapy" to your Shipping Agents insurers!

But seriously, it is sometimes the best thing that you can just 'let off some steam' and get some serious & maybe not so serious feedback to help your sanity.

regards

Martyn & I am sure, everyone else who reads this!
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  #34  
Old 16 Jan 2008
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Originally Posted by dougxr View Post
Anyway they apparently need to send the original of the replacement V5 to the US agents. I think I'll write out a receipt for when it's picked up. Perhaps I should apply for another duplicate now?



Here I'd copy it .. and get a Justice of the Peace to certify it ...

Vent away mate .. I'd have a fair old pressure built up by now too.
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  #35  
Old 17 Jan 2008
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How long to get the bike out of customs? I flew my bike back from Bogota, Colombia with Martinair into Stanstead.

The bike never arrived on the Friday it was scheduled to and instead arrived on Saturday morning. I was keen to get the bike to get to the HU meeting in Derbyshire - a good way to finish the trip. Except Saturday is not convenient for the shipping handlers. The person with the necessary rubber stamp does not work on Saturday. After arriving at 8am, I managed to get the bike reassembled and was on the road at 3pm. Being a UK registered bike helped but overall it was a dreadful experience.

The weekend is not the right day to go and fetch it, however beware expensive storage fees at these cargo warehouses.

Good plan to get the letter out. I am sure that will have a rapid effect.

All the best to you Doug.

Matt
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  #36  
Old 17 Jan 2008
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Originally Posted by Frank Warner View Post



Here I'd copy it .. and get a Justice of the Peace to certify it ...

Vent away mate .. I'd have a fair old pressure built up by now too.
The V5 has been collected and the guy filled in my receipt with no problem, he gave me the collection paperwork from his firm and I've just received an email saying they've received the V5 and sent it to the US. So at least that should prevent any arguments about who's lost it in future.

As it is getting replacement V5 vehicle registration paperwork here in the UK isn't a problem, I think it's a case that the official records are held centrally (by the Driver and Vehicle Licensing Agency) and the issued document is considered a copy of that official record, which means that loss of the paperwork is normally more an inconvenience than a legal problem. It does cost UKP25 to get a replacement document which is pretty expensive but at least it's fairly easy to do, I just rang up and used a card to pay - the security comes from the fact that they only send the document to the address they hold on their records. It's frustrating that I could have done this some time ago, if I'd not been told to not do so.
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  #37  
Old 17 Jan 2008
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Originally Posted by mattpope View Post
How long to get the bike out of customs? I flew my bike back from Bogota, Colombia with Martinair into Stanstead.

The bike never arrived on the Friday it was scheduled to and instead arrived on Saturday morning. I was keen to get the bike to get to the HU meeting in Derbyshire - a good way to finish the trip. Except Saturday is not convenient for the shipping handlers. The person with the necessary rubber stamp does not work on Saturday. After arriving at 8am, I managed to get the bike reassembled and was on the road at 3pm. Being a UK registered bike helped but overall it was a dreadful experience.

The weekend is not the right day to go and fetch it, however beware expensive storage fees at these cargo warehouses.

Good plan to get the letter out. I am sure that will have a rapid effect.

All the best to you Doug.

Matt
Oh, that's quite a lot quicker than I was expecting. I'd been told that it would be about a week (from arrival) to get it back into the UK. Maybe they were suggesting Customs could take up to a week (similar to what I'd experienced going to the US). The original agreement was that the shippers would sort out all Customs and paperwork, etc.. This was one of the things I found attractive since it was, effectively, a package deal.

The original deal I had with the shippers was that I would collect it from their warehouse as soon as it was available but they have since offered to deliver it to me, an offer I think I'll take them up on.
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  #38  
Old 17 Jan 2008
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thats a small result........

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Originally Posted by dougxr View Post
The original agreement was that the shippers would sort out all Customs and paperwork, etc.. This was one of the things I found attractive since it was, effectively, a package deal.

The original deal I had with the shippers was that I would collect it from their warehouse as soon as it was available but they have since offered to deliver it to me, an offer I think I'll take them up on.
When they deliver it, don't let them leave till you have inspected every centimetre of it. Just as you would have to go round a hire car with the hire company when you return it, make them go round the bike with you and sign for any damage/ dead battery/ etc
If you can, also have your Solicitor or some other reliable witness present with a camera.
Put it to the company ( via your Solicitor) that also it was a taxed, Mot'd, running bike when they got their hands on it..... and you want to make sure it is in the same condition now...... DO NOT let them just dump it and run. once it is out of their hands they can ( and probably will) say any damage/ faults was your fault. I am not trying to overstress you but tread carefully with these 'nice people'.



Martyn
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  #39  
Old 17 Jan 2008
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Hi Doug,

My shipping was all arranged in Colombia with Martinair and a local shipping agent. There was no representative in the UK who could help. I suspect that you are in a different position having a contact here (however bad they have been to date).

As it went the shipping side in Colombia was not easy - I was given a price of around $600 for a crate containing the bike. They were told right at the start that it was a bike. After I had paid to have it crated up and on the verge of delivering it to the warehouse the airline representative informed me that there was a different tariff for vehicles!! More than three times the initial estimate. It was their error but they would not take it for $600 and in the end it cost me just over $1000.

Interesting fact - Colombia as the largest exported of cocaine in the World only had three sniffer dogs for Bogota airport and none available at the cargo section. When the crate was being checked for drugs everything had to come out again and they wanted to see it run - a bit tricky when the tank had been drained. Luckily there was just enough in the carbs to convince the inspectors. It was a really close call but ultimately worked out. Hope we can say the same about your situation Doug.
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  #40  
Old 22 Jan 2008
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Willing to look into it for you.

dougxr: I have a house in Galveston, Texas. I am on a Tugboat right now but get relieved on february 1st. I live in Austin, Texas but must check on the house in Gaveston as soon as I get home. I would be willing to look into the matter for you. I am a ships Captain and am familiar with the paperwork gauntlet. It could be the agent screwed up or the stevedoring company who loaded it. If it was on a container ship, the stowplan is usually made by a supercargo ashore. The plan is then carried out by the ships crew. If the shipping agent is worth a shit, the paperwork is routine. If the vehicle doesn't arrive on "said" date, it complicates matter. Customs are bureaucrats. Items like "HAZMAT" material, ie, Gasoline (excuse me "petrol") in tank can complicate matters but I'm sure you dealt with that on you end. I doubt if it was stolen. It may have been "missplaced" like luggage at an airport. I did not quite get if it was in customs in Galveston or did you say L.A.. If you do feel like you are getting "dicked" over, a surge of e-mail inquiries from this website would raise some eyebrows. If you are still at odds with them by the begining of February, e-mail me and I can see what I can do. I am familiar with some of the agencies and agents in the area. Good Luck and hope "not" to hear from you. Captain Smitty
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  #41  
Old 22 Jan 2008
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Originally Posted by smitty View Post
dougxr: I have a house in Galveston, Texas. I am on a Tugboat right now but get relieved on february 1st. I live in Austin, Texas but must check on the house in Gaveston as soon as I get home. I would be willing to look into the matter for you. I am a ships Captain and am familiar with the paperwork gauntlet. It could be the agent screwed up or the stevedoring company who loaded it. If it was on a container ship, the stowplan is usually made by a supercargo ashore. The plan is then carried out by the ships crew. If the shipping agent is worth a shit, the paperwork is routine. If the vehicle doesn't arrive on "said" date, it complicates matter. Customs are bureaucrats. Items like "HAZMAT" material, ie, Gasoline (excuse me "petrol") in tank can complicate matters but I'm sure you dealt with that on you end. I doubt if it was stolen. It may have been "missplaced" like luggage at an airport. I did not quite get if it was in customs in Galveston or did you say L.A.. If you do feel like you are getting "dicked" over, a surge of e-mail inquiries from this website would raise some eyebrows. If you are still at odds with them by the begining of February, e-mail me and I can see what I can do. I am familiar with some of the agencies and agents in the area. Good Luck and hope "not" to hear from you. Captain Smitty
Thanks for you offer but I also hope that I won't be needing your assistance! Even if it doesn't get to me then it might be a bit out of your way, I've been told the bike is in LA - apparently that's where they want to fly it from. I had no choice in that, when I originally got quotes for shipping to and from the US I got a quote for air freight into Houston, but unfortunately didn't take up that option.
Whether it's stolen or misplaced there's another "disastrous" outcome of it having been damaged or destroyed. I'll have to wait and see.
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  #42  
Old 23 Jan 2008
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steam

Speaking of waiting and seeing...

Delivery has been delayed yet again. Apparently my documents were delayed getting to the US because of the incident at Heathrow airport (on 17th Jan 2007 BA038 touched down short of runway). Is that just a convenient excuse? I'd've thought courier and freight companies would have back up plans for delays of that nature; not only are there other airports after all but Heathrow was re-opened fairly soon.


So instead of flying on the 22nd Jan the bike is supposed to be touching down 26th Jan. How do I know this? Because I rang them up to ask - they obviously didn't feel it worth telling me (steam). Anyway, that's 3 days delay (if it flies out 25th) surely my documents weren't delayed three days?

It is just one excuse after another.
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  #43  
Old 23 Jan 2008
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Thumbs down

It does sound like complete bollocks, got to say.

I guess you still have an absolute cut-off set for the end of this month, so hang in their Doug - I'm sure you are not going to let them off this hook!
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  #44  
Old 23 Jan 2008
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Hope you get it squared away.

On a lighter note, did you get to make your trek or did you blow it off (or do a different route?). I've done part of that route (through Arkansas and Tennessee) and it's amazing that it even exists in this day and age. Hope you got to see some of it.
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  #45  
Old 23 Jan 2008
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A Sign Of The Time

Hi dougxr,
I hope things work out in the end, I think it's a sign of the time in many industries, I work in Saudi Arabia and it's always, come back tomorrow, even when you were there yesterday.
It's usually a minor cock up to start with and instead of holding their hands up they turn it into a major incident.
Good Luck
Ian
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