Hi there - you have to bare in mind this was from when we did it in 2009 and we did not sort this out in NZ but here goes.
1. We shipped an 18 year old bike from Sydney to Santiago (through NZ). The cost was $9 (AUS) per kilogram. The bike was shipped by Quantos itself. It left Sydney to Auckland FIRST and then on to Santiago. Be careful about when they tell you the bike will leave NZ. Often they will off-load at Auckland as they use the space for something 'more important' than your bike. We sat in Santiago for three days with nothing but the clothes we stood in waiting for the bike to arrive.
2. We flew by Aurolineas Argentinas as they were the cheapest flights. Sydney to Auckland, Auckland to Buenos Aires, BA to Santiago. We were knackered by the time we arrived - all jet lagged out for days and days. Stupidly - we even had to book return tickets to Australia as it was far cheaper than single flights....... go figure. Worth checking!
3. The forwarding agent Quantos dealt with was Lan Chile as they handle the cargo into Chile itself. The address in Santiago is:
Casa Matriz Estado 10 - Piso 11
Fono 565 2525
To be honest though - when we arrived we just headed for the airport and found the cargo depot itself (easy) and everything worked out fine. To get the bike back it cost about $40 all together when all the bits of paper had been filled in. The people there were lovely and so helpful. We managed to find a taxi driver who spoke good English and we got him to stay with us to get us through the paperwork and language problems as neither of us speak much Spanish. It took a few hours before we drove away. The taxi driver even went off and got our petrol for us although there is a petrol station about 1km from the cargo depot.
4. Carnet - as no doubt you know - you do not need a Carnet for Latin America. HOWEVER - in our experience it did make EVERYTHING so much easier - no taxes, temporary input duties or problems etc. We pulled up at borders and were through them in no time with the carnet. You have to keep a close eye on the way the various borders fill it in as often they do not really have a clue - sometimes they went to rip the whole page out instead of just the counterfoil. Other people we met were stuck for hours filling in spanish paperwork when we were long gone with the Carnet. When we got to the states ALL THE SHIPPERS (LA and NY) said it was so much easier to get the bike home with a carnet. We found the same to be true when we eventually had to drive Canada due to the Americans aversion to shipping personal effects i.e. ANYTHING but the bike itself - and I do mean anything! The carnet was usually the FIRST thing people asked for.
I know lots of people may well disagree with what I'm writing but this was our experience.
You can find the GPS file with the track to the airport in Santiago and the cargo depot itself on our web site at:
The paperwork I have mainly consists of the Air Way Bills, receipts for bits of charges and all very specific to ourselves rather than generically useful.
One other thing - when you book the bike onto a flight to Santiago they will ask for a forwarding address for YOU. I used my name and a c/o address of the Lan Chile Cargo at the airport itself. This seemed to satisfy everybody concerned!
Good luck and if you think I might have anything else in terms of info then feel free to come back to me.
Bernard and Cathy.