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Bike shipment from Australia - Get Routed - Be warned
Hey,
Just thought I would warn you all that "Get Routed" shipping from Melbourne Australia is one shonky shipping company, it all seems good even the quote was ok up until you pay your deposit, then suddenly the price changes and so does the guy who operates this company "Get Routed" is basically how you are treated, there were around 30 bikes on our shipment to Portland and I bet that probably none of them were happy about the way the whole thing was handled, lots of guys missed out on the BMW rally because their bikes had not arrived, we all had to wait at least a week past the due date because I surmise that David Milligan did not want to pay any storage costs because he was probably liable for them so he timed it too tight and stuffed all of us up, but the main thing about this guy is his complete arrogance, I think he is actually suffering from small man syndrome. Use this company at your peril! |
I have heard nothing but bad things about the guy from people that have used him...one read of his website should be warning enough.
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I don't really have any interest in shipping to or from Australia, but for some reason this thread caught my eye. What a hilarious website! Anyone tempted to hire this company should have a look at GetRouted : Bike shipping and Tour Operator and decide whether they're suited. If so, more power to you.
Mark |
Got Rooted by Get Routed ?
My exerpience with Get Routed is the following:
1. Slow and often not responsive 2. He is doing You the favour, even if you're paying 3. Hidden charges and incorrect quotes that increase 4. When cargo was delayed by shipper, he was absolutely no help 5. He didn't know what a CDP was back in 2007-2008 In conclusion go directly to Clasquin or another shipper and bypass the middle man, this will save time and money. |
Thanks for the warning. I will be getting my bike shipped in the next 2 or 3 months and was starting to look around for quotes. This guys website is quite astounding :eek3:. Think I will look elsewhere
Turbocharger - Do you have any details on Casquin and your experience with them. Thanks Trev |
Good grief! I find it hard to believe that he's serious about running a business from his website. What a self-conceited pr!!k. Can't say I have any plans to go back to NZ, if I ever do I won't be using Get Routed to move my bike.
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Having read the website, and as an aussie, I can say I am qualified to make a comment. He is doing himself out of business by his less than professional attitude, the wording on his website is certainly not professional in my mind, but more in line with a blog or diary.
He does have a few good points though, the main one being, AQIS do a tough job and mostly do it right. We are an island, so keeping out the bugs and stuff is a good idea and NZ has some definate hazards we do no need over here. I doubt I will be using them either, I am sure there are others that can and will do the job. Cheers TS |
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I can't whole-heartedly recommend Clasquin as I found them a little difficult to deal with and they didn't comprehend what I told them first time which made for a frustrating experience. Basically they organised Door to port logistics of my BMW from my home in Sydney to KL airport. All the way there were problems. Firstly they sent two trucks, both too small to take the bike and finally the third had a crane to lift the bike onto the truck, this wasted half a day. Secondly the bike didn't leave on the designated flight. This wasn't their fault due to strikes in Thailand at the time causing cancellations. BUT when i requested they change the itineary to fly the bike directly to KL and not via Bangkok this caused paperwork issues. After 3 days of insisting they re-do the paperwork and send to KL they did but it was time consuming and costly organising from Malaysia as I had already left the country. Thirdly, there were very expensive port fees in KL when the bike arrived, all in all the total shipping cost was somewhere around AUD $2500. This was well over the original quote I had of about AUD $1800. So I was obviously not happy about the whole thing. However, the bike was in excellent condition. And the KL agent was helpful, although very difficult to find. If you do end up going with Clasquin make sure you ask for all hidden prices including destination port, customs, holding and any taxes. NB you will also need insurance and if the agent needs to arrange this then it will be more expensive. Hope this helps |
I shipped my bike from NZ to OZ and back via QANTAS. They were really great and there was no need to crate the bike. If you are shipping a bike into or out of OZ or NZ would suggest that you contact them for a quote.
Looks like Dave Milligan has lost the plot! Don't let him put you off going to NZ and OZ, really beautiful countries with nice people. |
Hi.Im looking to ship my bike from Fremantle West Aus to the UK for a 3 month tour through europe starting in May next year.Can anyone recommend a good transport company.
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omfg! what a stroker!
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hello sandgroper
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oh and the big tip is make sure you get your re import permit to bring it back into oz before you leave.it costs 50 bucks but i overlooked it and am still banging away at bureaucraticfwits to sort it out.my bike is licensed and rego,d in WA. dont use getshafted as i got nothing but misinformation re carnets etc from them.fly it its easier and you have no suprises. pm me if you need any more griff on this .i will be in europe for next 10 months too |
thanks for that Ajmac.
unfortunately i dont have enough posts up yet to pm you. if you dont mind me asking,what was the cost of flying your bike to the US and what company will you be using for your green card in europe? |
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I recently asked Qantas about freighting my 2005 1200GS from Aus to NZ. When talking to them on the phone all they said was that I needed to go through a freight forwarder.
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yo
Hi Guys,
I shipped with a company called "ct freight" in Sydney to Malaysia and found them to be perfect. I rode my bike to their yard, put it in a create I had a friend bring over in his ute for me, had the customs inspection done right in front of me before wrapping it in pallet wrap and waving goodbye. A few days later I flew to Malaysia and booked myself into a hotel. In the morning the cargo guys picked me up and brought me to their storage facility where they had already completed most of the paperwork. They then helped me put the bike back together and brought me to the exit where I showed some ID before heading off down the motorway ( in the wrong direction). Everything else was flawless. On the other hand I got totally ****ed over by a company called freightline on the way back in, Another story. |
In Apr 2008, I sent my DL650 by sea from Sydney to Helsinki with this company:
Home: Tradelanes Global Solutions (they´re in Melbourne, but used their agents in Sydney) I had the bike already crated, they just picked it up (it´s possible they could have handled crating, too, if needed). The paperwork was smooth, they responded quickly to e-mails & calls, and their price was actually surprisingly cheap, at about 500 euros (I was quoted elsewhere roughly 600-1200 euros by sea, and 1500-2000 by air). It wasnt a complete success, though. Things on the minus side were: - Original ETA was 42 days, but in reality it took ~60 to arrive, the claimed reason was the container had missed a change of vessel in Singapore - I´ve no info that this wasn´t true, it probably was... but it also seemed to take a long time, before the shipment left Sydney - Picking it up at Helsinki port was a rip-off at over 150 euros (and I picked it up on the first possible day, so no overstay charges) But both of these could well be out of their hands. And the bike arrived in good condition. So all in all, I´d recommend them. |
Thanks for the replies so far,keep em coming.A big worry is a delay like you experienced with Tradelanes pecha72 or the one with get routed.ive emailed CT freight to see what they have to say.
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Well, it seems quite common, that seafreight gets delayed for days or even weeks. May not be a whole lot a shipping agent can do, if that happens.
A bunch of riders once sent a container full of bikes from here to Alaska (by sea across Atlantic, then by truck thru North America)... and they timed their own arrival with the ETA of the shipment & ended up waiting for about a week in Anchorage. Were very pissed, when nobody seemed to know, exactly when the bikes would arrive. If your trip is not finished, and you dont have a lot of extra time, then it may be a good idea to reach deeper into your pocket, and send by air. That usually moves on time, and even if there are delays, its normally just hours or a maximum few days. |
re: Get Routed Warning
I don't know what happened to Crappybiker to cause his dissatisfaction with Get Routed but like many Australian & Kiwi riders I have used this dedicated bike shipping agency and was impressed with a highly personalised service.
Shipping goods across international borders is always an adventure - thats how the insurers classify it and dates & costs can vary in the course of the voyage. If you don't appreciate this you haven't travelled much and it is always wise to read the contract that you sign. |
Ha,ha Mr "Warwick Biggs" your attitude sounds very familar to someone else...wonder who that could be?...yeah I didn't read the contract and I haven't travelled much. doh Im also glad you were impressed by the "highly personalised service" because if you had bother to read and listen....most people are not!...but then again they are probably just stupid annoying customers who like me can't read and never travel!...sure your didn't help with the website?....people with that kind of attitude in the end generally hang themselves!...Im just helping a little:stupid:
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I used Get routed last year to ship my bike to CHC NZ.
I'm going again this year and guess what I'm renting. Never again will Dave Milligan see a dollar of mine. When I got to the depot to pick up my bike the sticker from the motor registry was not with my bike. I tried to call Dave in Australia I got message bank. Finally the bloke who did the road worth certificate got hold of Get Routed. I then had to go back to the registry to collect a copy sticker. They had no record of the paper work. More calls to australia and we worked out that they had given the wrong rego number. I went back ad gave them the incorrect rego number. they gave me a new sticker. I rode the whole trip with the wrong number on the temp sticker. Glad I did not have an accident. At the end of the trip I cleaned the bike and returned my bike to the depot. Spoke to get routed about the re import form VIA not being at the depot. He claimed that I should not have put his name as the agent and should have put my name on the permit. (He was the agent) Anyway I had to contact the department and got them to send a copy to my home by express post. I forwarded this to Dave Mulligan and he had it in his hand before supposedly flying to NZ to pack the bikes for the return journey. THE LOADING DATE WAS TO BE 14th JANUARY. Every week there was a new excuse-- containers missed ships others did not have paper work on and on the excuses went-- it was never Daves fault He takes no responsibility and always finds someone else to blame. I planned for the bike to be home to sell it before it was due for registration and insurance, in Feb. Well it was not back by the Mid of Feb My new bike arrived I had no bike to sell or trade-in Rego and insurance became due. So I now had one bike in NZ, had to pay for the new one register 2 and Insure 2 this just after an Overseas holiday this was great for my cash flow... Dip into the mortgage. My bike finally arrived in March. Tried to sell the bike, new model was available and many were being sold to upgrade prices had dropped by $1000-$1500 on bikepoint.com I was lucky another bloke in our group Stephen finally got his bike back after mine without the panniers not sure if he ever got them he had flown up from Melbourne. His wets and jacket were in the missing panniers he had to buy new gear to ride home. Never again. I bumped into Dave at the expo tent at Phillip Island at the supers, had a chat, guess what he said?? None of it was his fault and that I should get over it. You decide if its worth it. I have heard of many others in the same situation some much worse. Russell |
Dear Dave, (or Warwick)
After you emailed all of the "Gang" or customers (as we like to call ourselves) on the same shipment as me and singing your own praises...it looks like no one has agreed with you??....next time you could include me in the email?...and yes I am the one with the F800GS and no I am not hiding behind any fake name?.. Im just a bit of a Crappybiker!...you can always PM me?? Try learning something from this...try not to be so arrogant and at least act a bit more professionally, as I mentioned to you when you give a quote stick to it and don't try and feed me some bullshit about fuel oil prices going up and its out of your control!...you had three months to do this, funny that it was straight after my non-refundable deposit was paid that it suddenly went up! and just so you are crystal clear..I was never that bothered by the money or the extra week I had to spent in Portland waiting for my bike... it was your attitude and smart arse comments that I should read my contract and I was the idiot!...your website speaks volumes about your attitude! GetRouted : Bike shipping and Tour Operator Have a great day! Damon What kills a skunk is the publicity it gives itself. ~Abraham Lincoln |
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Quite simply this is very unprofessional. For a company that has only a very limited market, killing repeat business is a sure way to a quick grave. As with my dealing with Dave, I ended up doing all the work. He did essentially nothing to help and therefore adds no value and hence is not providing a service. With enough evidence and first hand accounts it may be possible to mount a case and have the industry ombudsman investigate. |
Who is Dave Milligan?
As there is no mention of the trading name or ABN on their website I started doing a little investigation of my own. A quick search on ABNLookup - Welcome to ABN Lookup yelded the following result. 98 055 447 869 Active Entity Name D.E MILLIGAN & M.A WOLFENDEN 3040 VIC ABN: 98 055 447 869 View ABN history Last modified: 26 Jun 2002 ABN status: Active from 01 Jul 2000 Entity name: D.E MILLIGAN & M.A WOLFENDEN Entity type: Family Partnership GST registration status: Not currently registered for GST Main business location State: VIC Postcode: 3040 Trading name(s): SUPERBIKE & GP WORLD TOURS Other registrations Deductible Gift Recipient: Not entitled to receive tax deductible gifts Also, an ASIC (Australian Securities and Investments Commision) search on http://www.abnsearch.com.au retrieved old data that is no reflected by ABNLookup and shows ARBN that doesn't seem to exist. ABN 98055447869 Search Result DUNS®759899987 NameGET ROUTED AddressU 1 9 LLOYD ST, STRATHMORE VIC 3041, AU Telephone03 93510612 Fax03 93510612 ABN98055447869 A following search for the name 'GET ROUTED' returned three supposedly registered (or known) names as they don't appear in the ABNLookup search: Legal/Trading Name Type ACN ABN ARBN State Docs GET ROUTEDBusiness Name B1653578ZVIC GET ROUTEDBusiness Name BN98444250NSW GET ROUTED AUSTRALIA PTY LTDProprietary Company147209283 http://www.abnsearch.com.au/express/...t/docimage.gif All of this should highlight that a (any) company that doesn't openly display their legally registered trading name and ABN in all communicaitons and on their website should be avoided and treated with the utmost caution. |
Interesting that it says not registered for GST.
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Businesses in Australia only need to register for GST if their turnover is greater than $75,000 pa.
So, depends on what their declared turnover is... could be legal could be dodgy. |
Now I am even more nervous, Get Routed currently has about a big wad of our cash for New Zealand taxes, and our two bikes (insured for $50,000) are somewhere between BNE and CHC on the high seas (hopefully).
To be fair Get Routed invoices do state their ABN (at least the one I have does), and their invoice does not state that it is a "Tax Invoice" for GST purposes, nor does it list GST or use the words "Total including GST" as it must if they are collecting it on behalf of the ATO. However, I live in hope that we will see our bikes again and the experience of biking in New Zealand will be all we expect. |
This is an interesting thread.
I've got no axe to grind with any international freighting company; most of them are rip-off merchants IMHO. BUT I have a strong suspicion that the supply of international transport - both outbound and inbound from /to Aus - is GST-free. You can check it all out with the ATO. Thought it was worth mentioning as this juncture. . |
This is a post from 2005...looks like the same kind of attitude has always been there, by the way in Dave's contract which I apparently did not read, Dave does not give refunds on deposits, I would have cancelled this shipment but as Dave waits until you book all your flights and makes all your plans he knows very well that if he suddenly changes the price that you will not cancel as you are the one who loses not him...As soon as the deposit is paid the attitude changes then its your fault because irrespective of common sense, morals, good business acumen, honesty, fairness and decency...its "you are the idiot because you need to read the contract and I can put up prices if I feel like it" or "Its out of my control as I don't know when fuel oil is going up and its in the contract"...clever eh?...quote a price get 20+ guys in a container and once the deal is all done and its close to the shipment date...send them all an invoice saying that its gone up....paid for your holiday in the USA this year Dave!
http://www.horizonsunlimited.com/hub...-oz-to-uk-2980 Quote from 2005 - (Everything was fine, the bike was arriving 3rd May and we could collect on the 5th which was excellant.Sent off the deposit, when the receipt came back the bike was leaving a week earlier and arriving two weeks late so not very happy; booked the flight the day we sent the deposit.(Arrive on the 5th in the UK). Dave Milligans response was " well you'll just have to kill time in the UK for 10 days, or maybe longer, maybe " So we'd gone from the bike will arrive on the 3rd, I can even tell you what ship its on, to I don't really know when its going to arrive.Big dramas. Anyway now in the process of shipping by air with Qantas.) As most of the more experienced guys tell you...Fly your bike as its generally much less hassle and in some cases cheaper!...or just buy/hire one! Not grinding an axe but just explaining the facts so others do not experience this kind of thing and maybe Mr Milligan will think twice about the way he conducts business in the future!...but probably not! |
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In any case wether or not Get Routed are discharging their GST responsibilties according to law is a matter for them IMO, it has no impact on me as a customer. But asside from that, we have also had to alter our plans to suit the vagaries of maratime shipping with Get Routed, the departure date was altered at teh last minute... not a big deal really, but they will be anything up to 8 weeks late coming home because of "shipping issues" with numbers of bikes not being sufficient to justify providing the advertised return shipping date. They are going to store our bikes in CCH for a month before shipping them back, we are not particularly happy with this arrangement, but at this stage of the game have little choice but to stick with it. I am I must say regretting my decision not to fly the bikes, the common thread in all the shipping discussions is that sea transport is fraught with uncertainty..... |
I've followed this thread with interest (as well). I'm a cheap bastard and have only ever shipped vehicles doing the whole lot myself - booking the shipping slot, customs/wharf clearances, etc etc. Plus if I ever do have to pay an agent I want to know what (if anything) I am paying for.
Its really not a difficult thing to do, you just have to do some basic research about the processes and the terminology used by all the different people involved and the surprise costs at the far end that need to expect. When I shipped a vehicle from the UK to Aus 2 years ago I just grabbed a copy of the Yellow Pages in the UK and spent a day phoning around for shipping quotes and what was required by the shipping company in terms of paperwork. Most shipping companies are happy to tell you exactly what you need, anyone who stonewalls gets a line through their tel no. and you move onto the next one. A shipping agent will just sit between you and the shipping company and usually just tell you what you need to do anyway and then open your wallet. Agents or freight grouping companies come in handy when you have less than a full container (LCL) to send, but they also can be the cause of greatest pain when they cant get enough freight to load a container for your destination and your bike sits in their warehouse until they have a full load. A "specialist" bike shipper is probably prone to this more than a general freight groupage company. The other thing to understand with all freight is that it has terms which often dont make sense - eg...... is not a Common Carrier. "Common Carriers" dates back to the times of horse carts and sailing ships, allowed a carrier to take goods and deliver in their own time but they had unlimited liability for the condition of the goods if they were damaged or perished in transit. So by a single statement "not a common carrier" the shipping company completely absolves itself of all and any liability - but does not say so directly. A Bremerhaven based company I used about five years ago sent me an email with exactly the steps that I had to do and then what they would do - brilliant service. Rolf Guenther gMbh if anyone is interested. |
Transporting bikes in and out of where you want to ride always seems to be the biggest problem. Even just crossing borders can put a real snag in plans. It has been stated many time in this forum that the best way is air freight if you want to make sure it is there on time. The problem I have found is cost of air freight has gone through the roof, to the point that the only option left is to ship by sea. Anyone traveling should learn to bend with the flow or stay home and that applies to much more than shipping.
I am now riding around Australia (our 20th country) and had Get Routed bring our bikes over. Dave and Maggie did a great job IMHO. Ya Dave can be a little blunt but that may be needed to keep the yuppies who never crossed a border or dealt with customs in line. I would rather be treated like I was back in school than find someone screwed up the whole load because they thought they were above the rules. Yes you can do most of this yourself if you have the time to muddle through it, me I would rather pay a fair rate to someone who understands the system. Still with sea freight nothing is a sure deal but those that are whining about delays in Portland would probable have waited longer without someone working within the system. Maybe someday when I don't have a date I need to be back home I will do it myself, but for now I will find someone like Dave at Get Routed to help muddle through the bureaucratic BS. RJT:scooter: |
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Still it's kinda nice to see someone believes in Dave Milligan's service (if it can be called that) even if it is a yank! To be fair to the thread Road Hog, did you ever experience inflation of quoted prices with Dave? |
Price I was quoted did not change, nor did I get a cut. The real shock has been how much the US$ has fallen due to our brilliant economic policy, and that increased my costs but not in AU$
When I shipped from Canada to Chile the price was very volatile and did not lock in till bike was delivered to shipping point and port charges on the other end were just a guess. I see it as take a risk and ship by sea or pay three time as much and go by air. Have a question though, why if it is so easy and lucrative are there not more people doing it? Yankee Mug :scooter: |
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Crappybiker, you're not helping your case by attacking another member. I don't know Road Hog personally, but I know he's been around here for a while and has often offered hospitality and support. The fact that his perspective is different from yours merely means that his perspective is different from yours. Nothing more.
Safe journeys! Mark |
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AND Road Hog (Yankee Mug) also has a sense of humour (or should that be humor??) But not to discredit Crappybiker in anyway or put Road Hog on a pedistol but it is true that when you get ripped off it hurts not just the hip pocket because money usually is the first thing we forget but mostly the pride.:( I've been ripped off countless times and well now I see them as lessons in what not to do. At the time I was hurt, angry (read furious) mostly at myself for being conned but also because the reality bites hardest when you are honest and put your trust in someone just to have them spit in your face. :censored: In time I've learnt to cut my losses and swallow my pride but it doesn't make the unprofessionalism or dishonesty of certain individuals any less acceptable. Think what you will but knowing this, if you want something done well then you have to do it yourself. I am much more likely to organise all freight forwarding and logistics as much as possible by myself to take out the likelihood of having a middle-man sting me for his/her fees when they add little or no value. :nono: When money is concerned we're all at fault, just some more than others. :innocent: |
Im going riding....:scooter:
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Cost
Anyone have a price to ship from Brisbane Australia to UK or Holland, Air or sea. We have two bikes it may be worth finding some others and putting together our own container. Locky.
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When I spoke with the freight forwarder he said the bike could go in a wide bodied or narrow bodied aircraft, depending on the destination. If in a narrow bodied aircraft, the bike will have to lie down and therefore must be emptied of fuel and oil. Just fuel should be emptied for wide bodied. As I was enquiring about freighting to Indonesia, the wide bodied flight go from the major capital cities, narrow bodied from Darwin. Now I need to decide departure point and which bike I take...:confused1: |
On the 10th of November I flew my bike from Sydney to Auckland with Qantas, the process was easy, the guy's on the counter put me in touch with a dangerous goods firm who worked with me, as I wanted to get the bike down there on a dry day, as it has to be clean, they charged Au$125, I took the bike down on the day, disconnected the battery, had a quarter of a tank of petrol.
The Qantas staff, weighed the bike 320kg, then I left the bike in there warehouse. Went back and did the paperwork, paid Au$1100 and walked away! The bike flew in the day after me, I went down to New Zealand freight after completing the carnet in the customs office in the centre of Auckland, the quarantine guy took five minutes to look at the bike, NZ$25.50, NZ freight charged NZ$30 for paperwork and the bike was brought out! Qantas did a fantastic job strapping my bike into one of their containers, Simple easy service! |
The perfect forum response
Hey Ham46, that is near enough to the most perfect HUB response I have ever read. All the cost data and details in one quick and concise post. Now I just need to find someone who has the same info re Perth to Guatemala and Costa Rice to Perth.
This topic turned seems to have turned into a Dave Milligan warning bulletin. Thanks everyone, I feel appropriately warned about Dave and had a good chuckle at the website. |
Get Routed
We sent our bike to Portland with Dave this year. He was recommended to us by friends who sent their bike with him to Portland in 2009.To those whingers, you can't make government departments jump when you want them to,especially in the USA on their fourth of July long weekend. It was dissappointing that the bikes were held up for a week,we do sympathise with the BMW guys who missed their rally.
We have no problems with Dave Milligan and will be using Get Routed in the future.Friends who used another company to send their bike to the States this year are still waiting for it to return, we got ours back on the 8-11-2010. We have shipped our bike ourselves previously (privately) and know the pitfalls of shipping companies and government departments stuffing you around. We have told our friends of our good experience with Dave. We are going back again in 2013 for the fifth time. Dave does not deserve this slagging. |
Muppet parade?
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1st post (and probably last??). Perhaps then people like yourself selling a very specific adgenda should be the target of our 'slagging'. Try filling in your profile if you want anyone to take your comments seriously. Hope your felt better about your brown-nosing Mr Mulligrub (ah hem Milligan). Sounds like Dave is trying to remedy his poor public profile...doh through muppets! :rofl: Well it'll take some work, starting with that attitude and the website. |
To all The Dave supporters??....who ever they may be??
This was really never about Goverment departments, it was never about delays and it was never about extra cost! It was pure and simple about one mans attitude and complete arrogance! After the number of thread views Dave maybe you should think twice before treating customers like absolute idiots!...well I'll leave that up to you of course after all it is your business...or was? |
I found these guys, have not used them but the website certainly looks very professional www.bikesabroad.com.au
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get routed
I am not trying to defend Dave in any way but I must point out my experience with Get Routed.
In January of this year I shipped my bike with Get Routed to NZ. It was a very last minute decision in Novemebr to do this and after contacting Dave he gave me all the details on how to get the required Australian Government re-import paper work bullshit happening. He also helped with contacting an insurance agent. Due to the time of year (Xmas, New year) the bike needed to be available for shipping at the begining of December. Bit of a bummer being without the bike for so long but this is the fault of society wanting to celebrate pagonistic rituals, not Dave's. The bike arrived safe and sound in NZ, on the day it was supposed to. We met Dave at the depot and he was very helpful with hints and tips of where to go etc. When we went to register the bike there was a problem that the paper work had not be forwarded by the shipping agent. Dave arrived at the VTNZ and sorted out the problem within minutes. On our first night in Christchurch Dave met us at our accomodation and drove us into town where we had dinner with some other like minded travellers that Dave had been helping. When it was time to send the bike back we again met Dave at the depot. He was again very helpful and then drove us back to our accomodation. I used Get Routed on the recomendation of my brother in law. After my experience I too have recomended him to others. I will use him again when required. Marty |
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Just had a very similar experience to you. As did many other people we met who had shipped their bikes with him. How this knob stays in business is beyond me. He will never see another cent from me and I have made it my mission in life to not reccomend him to anyone and everyone. |
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Boy, am I glad I found and read this thread.
Thankyou. Now, to plan B... |
Anyone had any experience with these guys? Looks like they actually want the business and dont seem to be wankers.
UK and Australia Motorcycle Shipping, then returning |
Good morning
im not here to bag the guy because i simply dont know him but just wanted to say i run my own motorbike shipping business ex Tullamaraine if you need an alternative. I am a customs broker by trade and ship bikes to/from Australia via air & sea (FCL/LCL) & have a Quarantine & Customs approved premises and can build/pack my own bike crates and containers If you get stuck & need advice or need a quote, just contact me on ivan@bikesabroad.com.au or view my website for shipping information; www.bikesabroad.com.au Cheers Ivan 0466 965 460 |
As you can imagine, I’ve read this thread with interest and would like to make a couple of points. The business Get Routed was started in 1997 and now is a registered company with the appropriate legal certifications. The name of the company is Get Routed Australia Pty Ltd and its ACN is 147 209 283. Since its inception, it has complied with all its legal and tax obligations and is pleased to have made a substantial contribution to Australian business life.
The core business of Get Routed is international motorcycle containerised shipping. Since 1997, Get Routed has achieved over 4310 bike movements (i.e. there and back and we have done over 260 one way movements) to worldwide destinations including, New Zealand, America, England, Turkey making it by far the biggest business of its type in the country. The first shipment from Melbourne to Christchurch in NZ was only 9 bikes. Although the company has an advertising budget, it has largely grown by word-of-mouth. Clients satisfied with the services provided have told their friends about it. Of the 20-odd negative comments made about Get Routed in this thread, 11 have been from two contributors. This is not a representative sample of Get Routed’s clients. The growth of the company is a better indicator of the quality of the services provided. On a personal note, it’s true I’m not a graduate of Charm School. I’m a Kiwi and I don’t do the American “have a nice day” and “missing you already” brand of customer relations. International shipping isn’t an exact science and, occasionally, there are problems created beyond our control. We always have, and always will, tell the truth. If a problem arises that is our responsibility, we will acknowledge it and act accordingly. Some of the statements made in this thread are factually incorrect and have the potential to damage my reputation and the reputation of Get Routed. Publishing them makes the writer liable under Australia’s defamation laws. Please keep this in mind. One last thing: you can organise overseas shipping yourself and it’s certainly possible to do it for slightly less than Get Routed charges. Most of our customers use us because the procedure can be complicated and they don’t want to learn how to do it when they’re only going to do it once or twice in a lifetime. That said, many have used our services 3 times or more. Appropriately, they trust us to have the experience to do it well. |
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Your points are noted and it's important, me thinks, to set the record straight on baseless remarks and have both sides of an arguement. It is as you put it the right of any individual to make their decision who they choose to use for freight forwarding. I would prefer for the benefit of all that any decision be based on fact and not popular opinion but alas, it will require a lot of time and work, especially here on the net. I base my decisions on experience and try to avoid the fluff. It seems from your perspective anyway that you don't have much competition in Australia or NZ for that matter. Do you think that this leads to complacency and/or being a little too familiar with new customers? Dare I ask, for the greater community of course :smartass:, do you plan to not only to 'right your name' but also perhaps to update your website? :rolleyes2: |
Happy to use Get Routed
Hi,
I would just like to say that I explored as many options as I could find to ship my BMW R1200RT to Europe and back. Get Routed was recommended to me by a happy customer. The price was great. I really appreciated that all the paperwork and other issues I dreaded were handled on my behalf (where possible) by Get Routed. What a relief! I now know that the whole process is not quite as simple as I thought. I find that Dave Milligan says what he means and means what he says. Very refreshing in this day and age. Also I have watched him bend over backwards to achieve the advertised product, even when forces beyond his control conspire against him. Our experience with Turkish Customs (resolved by Dave) is an example of the effort he puts in. I would be happy to use Get Routed again. Rgds, George Atkinson |
Good Experience with Get Routed
Most of the people commenting on Get Routed have no idea what they are talking about. You're entitled to express an opinion, but frankly it's very ill-informed.
If you have ever tried to bring a bike in or out of Australia using regular agents, you'll know what a minefield this is and how much it can cost when things don't go smoothly (which is often). The last one I did that way cost me $1400 in port and additional transport charges just in Australia! Everything Milligan says on his website is true about Australian Quarantine. He's doing you a favour shouting about this. Because he has a good record with Quarantine, he actually gets bikes through quicker and easier than anyone else I've dealt with! He's also doing you a favour banging on about Import Permits, which you'd know if you ever had a bike arrive here without one! Those who do this regularly would also know that shipping companies will never guarantee arrival dates. It's never smart to plan a trip shortly after the schedules arrival of any ship. Milligan has no control over this. Similarly with transport costs. Most are fixed in foreign currencies. Some agents with give a fixed quote in local currency, but obviously have to build in a margin for exchange rate changes so you will pay more. It's a choice between wearing the forex risk yourself or paying to remove it! I've shipped dozens of bikes in and out of Australia, including my own 1200GSA for long (HUBB approved!) trips in Alaska, Turkey and North Africa. I've used a number of methods, including Get Routed (where the schedules fit), individual shipping agents and others in the same business as Get Routed. Overall, I've found Milligan's service to be the most reliable and cost effective. I have absolutely no connection with him. I'm writing this because I don't want people to make bad decisions about shipping based on ill-informed opinions, or the disappointments of people who haven't tried the alternatives! Ok, Milligan's not the epitome of tact and diplomacy, but he provides a bloody good service in a difficult business. I certainly intend to keep using him, and I recommend that others do the same. |
Apology
I would like to apologies to Dave on a couple of the comments made by myself as I have now be enlightened to some new information.
The price rising after the deposit was paid is part of the contract I signed. He did in fact turn up to a meet & great with Cameron Donald. There is actually a magazine competition for a giveaway & Dave did not lie about it. :oops2: There is still one issue that I will give Dave the opportunity to address before taking the matter any further & I will leave it at that for the time being. In saying this my personal opinion still stands that I would not recommend Get Routed to anyone & I will not be using their services ever again. |
Can't believe this thread has not died it's due death.
I have spent many years working with the public and you always try to satisfy the customer but there are also some that any business would be much better off without. Dave don't change a thing your better off without some of those who have posted here as trying to please them would run up the cost for the rest. Except for problems getting the damn shipping sticker off my wind screen when I got it home everything was top notch. As for those who are using this thread as their source of information to pick how you ship your ride, you should remember that far more will jump on the pile to pull somone down than than will come to defense. I have seen it so many times on a variety of issues, it is almost a pack mentality going for the kill. I respond to this type of action because I have had to many times stand alone, under attack. Yet many will come forward privately to offer support few are willing to risk attack when there is no gain for themselves. As in my first post on this thread (pages back) I came under attack, accused of being a paid stooge or not too bright (Yankee Mug I think was the term used). Now how do I get bike to Africa, Dave can you put together a container? Bob :scooter: |
Try these guys shipping to and from OZ
it's consolidated cargo can take a few weeks, but rates are something like $600 USD from US ports to OZ ports, and they go other places from OZ too Bart Goedhard Schumacher Cargo Logistics, Inc. LOS ANGELES - HOUSTON - MIAMI - SAVANNAH - NEW YORK 550 W 135th St, Gardena, CA 90248 - USA Tel: 562 408-6677 ex 254 bart@sclusa.com - www.sclusa.com Tracking https://tracking.sclusa.com/ |
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Hi, Dave please resist the temptation to excuse your behaviour by saying that its a "Kiwi" thing! As a New Zealander I really resent the fact the you think being crass and obnoxious is something that all Kiwi's do! By the way I still stand behind all my posts here and would not recommend such an unprofessional business to anyone I meet, I did enjoy your comment about "Libel" It is usually a requirement that the statements are false....so no case here mate...but good luck with that!...by the way on this thread there are five seperate individual complaints about dealings with your company...and you say this is not a representative sample of "Get Routed" customers...I surmise it may be the tip of the iceberg? A bit of advice Dave instead of dismissing all the ex customers who have had very negative experiences as wingers, complainers, yuppie's or people who have never travelled, you may want to have a real good look at how you actually present yourself and your company, as has been pointed out to you in other posts your website speaks volumes about your attitude or perhaps you could politely and professionally address the issues when they are raised?......and remember it's not actually such a bad thing to wish someone a nice day!..."Have a nice day" Dave! When someone sings his own praises, he always gets the tune too high. ~Mary H. Waldrip |
Ross
Hey
I have to say tha i used Dave to ship my Harley to the UK in 2012 for a 12 week tour of UK, Europe and Ireland and I of M (18,000k) We had no problems and everything promised was done. The bikes were a week late but we knew this as we could track the container on the net and Dave kept us up to date anywhay. I have to say it was not his fault as he was not in control of the ship. To book to arrive in the UK without allowing a couple of weeks for the bikes to preceed you is just silly, its oceans, ships, ports, strikes, bad weather etc etc. Dave organised insurance for the bike for the 12 weeks at a good price. Sure he is a bit rough around the edges but he is to the point and honest Ross Mort HD Rocker C :D:D Quote:
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I recently shipped my bike to NZ and used Bikes Abroad ,Ivan who I dealt with was very professional and communicated extremely well through the whole process. Keep to the guys that are open, honest and are not out to rip you off....if you dont care about those things then go and "Get Routed" by Dave!! |
yeah thanks for sharing your experience. I've been speaking with the lady from that office via phone/email regarding when i ship out in May. So far they have been really great to deal with.
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Something new
Hi guys,
Sorry for reviving the thread but I had some news. I have recently had my motorcycle shipped to New Zealand by the Get Routed company. Obviously I had been trying to get as much info about them as I could before contacting them. Unfortunately, I didn't find any interesting info on their website - and after what I had read here I did my own ABN search - but to no avail! Interestingly though, I have found that they have a completely different sister company which sends bike to New Zealand: https://connectonline.asic.gov.au/Re...te=jnkcdlf48_4 Fortunately, after the initial contact all went smoothly and my bike was delivered with no problem. Maybe their policy has changed? :D |
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Not sure if it ever happened or not ??? |
So, what company's would you guys recommend for bike shipping into Australia??
I am riding from the UK to Vladivostok and then ferry to Japan in 2017. After a couple of weeks in Japan Il then be organizing shipping my bike (or air freight if its cheaper) to somewhere in Oz. Its just proving difficult finding where is cheapest and which company's to go with as lots aren't replying to my E-mails for quotes! Cheers! |
If it were me I'd fly, plenty of wide bodied aircraft flying into Oz from Japan. Given time constraints and "unforeseen" charges that go with shipping, I wouldn't consider it for a second, 6 odd weeks versus a day or 3, no shipping agents or B/S either, it's a no brainer!
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