Originally Posted by Chancer
Turbocharger - Do you have any details on Casquin and your experience with them.
Hi Trev, (this is a bit off topic but still in the vein of the thread, for more info PM me)
I can't whole-heartedly recommend Clasquin as I found them a little difficult to deal with and they didn't comprehend what I told them first time which made for a frustrating experience.
Basically they organised Door to port logistics of my BMW from my home in Sydney to KL airport. All the way there were problems.
Firstly they sent two trucks, both too small to take the bike and finally the third had a crane to lift the bike onto the truck, this wasted half a day.
Secondly the bike didn't leave on the designated flight. This wasn't their fault due to strikes in Thailand at the time causing cancellations. BUT when i requested they change the itineary to fly the bike directly to KL and not via Bangkok this caused paperwork issues. After 3 days of insisting they re-do the paperwork and send to KL they did but it was time consuming and costly organising from Malaysia as I had already left the country.
Thirdly, there were very expensive port fees in KL when the bike arrived, all in all the total shipping cost was somewhere around AUD $2500. This was well over the original quote I had of about AUD $1800.
So I was obviously not happy about the whole thing. However, the bike was in excellent condition. And the KL agent was helpful, although very difficult to find.
If you do end up going with Clasquin make sure you ask for all hidden prices including destination port, customs, holding and any taxes. NB you will also need insurance and if the agent needs to arrange this then it will be more expensive.
Hope this helps