26 Aug 2008
New on the HUBB
Join Date: Sep 2006
Medjet assist reply
As a member of Med Jet Assist, I contacted the Internet sales rep. Here is his reply;
While Medjet cannot discuss this member’s specific issues due to HIPAA regulations, I can certainly advise that our organization has had several conversations with Mr. Davis regarding his concerns with Medjet.
In this instance, the member in question met no criteria for our medical evacuation services (as inpatient hospital admission was not required) but as Mr. Davis described in his text, Medjet went outside of the box and advised that we would purchase a commercial air return, even though established criteria had not been met. As Mr. Davis also stated, his daughters, without their initial knowledge, purchased commercial air tickets prior to Medjet making these arrangements. As discussed with Mr. Davis on multiple occasions, and which is also clearly noted in the Medjet Rules and Regulations, Medjet is not an insurance policy but a membership program. As such, Medjet is absolutely unable to reimburse members for arrangements made on their own.
Medjet went above and beyond by offering these arrangements for a member that did not meet our criteria, but unfortunately we cannot control the actions of the family purchasing tickets on their own accord. While we always strive to effectively deliver our services, situations rarely occur such as this where we had no control of the outcome due to the families’ decision to attempt their own resolution & fund tickets without our direct involvement.
Medjet stands ready to provide domestic & international “hospital of choice” air medical evacuation services in helping our members in time of need like we have done on many, many occasions over the years. On the motorcycle, side, we also offer a North American motorcycle return benefit as an upgrade option for our annual or multi-year members. From commercial repatriations like the above situation, to dedicated, medically equipped/staffed private air ambulance transports worldwide, we stand behind our members to make things happen & provide the ultimate in peace of mind protection. In all instances, we have our 24/7 communications center available to make all the arrangements to get our members back to their preferred hospital setting…under the care of a physician/hospital network they know & trust (and choose) as well as the support of family & friends. The Medjet membership program has no deductibles or co-payments for the services we provide nor any health questions to enroll for those parties under age 75. A separate membership program application is available for those age 75+. The membership fee is the only cost to the member for the transport services provided by Medjet. Without such protection, air medical evacuations can cost an individual roughly $10-20,000 on average domestically while international air medical evacuations often exceed $75,000.
I hope this helps you understand the Medjet program and some of the important aspects of membership. If you have any other questions or concerns, please contact me.
Senior Sales Director
3500 Colonnade Pkwy, Suite 500
Birmingham, AL 35243-0099
Main: 205-595-6626 / 800-527-7478
Last edited by ziggy; 27 Aug 2008 at 23:58.