Touratech sucks!!!! - Horizons Unlimited

**Tigers_Are_Cool** · #1 22 Dec 2011

I miss the days of good customer service. I have cancelled every item off my order to Touratech and will be taking that 10K to companies that appreciate their customers. You can expect my side bags to have one message - Touratechsucks.com.

**Threewheelbonnie** · #2 22 Dec 2011

You won't get much argument here. Overpriced and underserviced IMHO. Lets face it though, the Ewan and Charlie market is all they need to keep going so they won't really be worried.

My advice would be don't get angry, move on, use HUBB and the rest of the net to find the stuff developed by the real riders that is cheaper and better or just happens to fit. If you enjoy it, get even more pleasure from making your own. Do without the laser etched thing for turning a pannier lid into a combined heliograph and BBQ, spend the cash on petrol to go somewhere and share a burger with a local or fellow traveler.

Anyway, shouldn't say too much they are after all a competitor to my own site Poorer Trek - threewheelbonnienonbike

Andy

**palace15** · #3 22 Dec 2011

Becareful what you say guys, look at the advertising logo at the top right hand side of the page!!
You will be

until you

or

**TurboCharger** · #4 22 Dec 2011

Quote:

Originally Posted by Threewheelbonnie

You won't get much argument here. Overpriced and underserviced

+1 What he said.

Nothing illegal about an opinion, and if it's justified and substantiated with evidence then keep posting... In the meantime take your business elsewhere and be the happier and richer for it.

**henryuk** · #5 22 Dec 2011

10k? I didn't realise they sold houses!

**TurboCharger** · #6 22 Dec 2011

Quote:

Originally Posted by henryuk

10k? I didn't realise they sold houses!

Have you looked a the price of TT stuff recently. You can't get a SatNav from them without forking out 1k!! Then there are the panniers, the barkbusters, the spare this and that and then you've come to a grand total of 235k plus VAT!!!

They aren't selling houses they're selling dreams, and it's hard to put a price on a dream!

**henryuk** · #7 22 Dec 2011

If anyone is interested I can sell them a bike, with panniers, barkbusters, spare this and that and a map of THE WHOLE WORLD for 2 grand. That leaves 8 k for petrol,

, food and women

**kentfallen** · #8 22 Dec 2011

I for one would NEVER go near this organisation = some good gear but very very overpriced for what it is. Their profit margins are way too high...

I know others who feel differently (most of whom have much more money than I).

Contrary to popular belief it's NOT unlawful to make negative comment about any firm/company/organisation providing the comment you make represents your TRUTHFUL experience of the product or company. There is precisely NOTHING anyone can do which includes the company you are slating.

Of course you may commit liable/slander if you state something which you know to be wrong/untrue. This is a civil wrong.

Palace15 With respect, what is the point of stiffling honest and open debate by posting comments like this?

I for one can't see any advertisments at the top of this page, but then again I value my privacy and use a number of effective programs to defeat ads from loading up.

If you value YOUR privacy have a look at "Ghostery", it's free, it's simple to download and set up and it's brilliantly effective.

**Tourider** · #9 22 Dec 2011

I think the point was that Touratech contribute to the running of the Horizons Unlimited in the way of advertising revenue, so dissing them in the forum may be biting the hand that feeds you. There is nothing wrong with making true comments (although the gist of the first post was "Touratech are shit, I'm taking my cash elsewhere" doesn't really qualify what had upset the contributor) but don't expect Touratech to fund the forum for your frustrations.

***Touring Ted*** · #10 22 Dec 2011

I don't think you will have many arguments from those who know better than what they hear on the E&C DVD's.

What exactly were you going to spend 10K on. I think I bought my bike, kitted it out and then rode it to cape town and only spent 10k.

**adamiko** · #11 22 Dec 2011

Hallo Everyone,

Here's my experience with Touratech:

Passing the North West of the USA, as part of my RTW trip, my bike desperately needed some repairs, and since I'm on a small budget, have no sponsors, no website/blog, and hardly check my Facebook, It was hard to find a workshop that will allow me to use their facility to repair the bike by myself. (I'm a mechanic)
A Travel friend from Seattle connected me to Touratech USA, and they responded immediately, saying I'm welcome to use their workshop in Seattle, asking nothing is return.
Yes, my bike is fitted many Touratech parts on it, which BTW, I'm very happy with, but there are many other bits and pieces on the bike that I've done myself, or got from Other suppliers. Touratech didn't care about that at all, and not only let me use their workshop for 2 weeks, they also helped me replace some of my worn equipment at great price, and even Invited me to join one of them to thanks giving!!!
Ive been traveling almost 3 years now, 4 continents, and 60 countries, and no company had ever helped me in anyway like Touratech did.
The only thing they wanted is to help a traveler, and "Keep me on the road".

So all in all, I can only say good things about Touratech products, and customer care. Are the parts expensive? yes they are. But they are well designed, tested, and will get you there and back.

Adam

***Touring Ted*** · #12 22 Dec 2011

Quote:

Originally Posted by adamiko

Hallo Everyone,

Here's my experience with Touratech:

Passing the North West of the USA, as part of my RTW trip, my bike desperately needed some repairs, and since I'm on a small budget, have no sponsors, no website/blog, and hardly check my Facebook, It was hard to find a workshop that will allow me to use their facility to repair the bike by myself. (I'm a mechanic)
A Travel friend from Seattle connected me to Touratech USA, and they responded immediately, saying I'm welcome to use their workshop in Seattle, asking nothing is return.
Yes, my bike is fitted many Touratech parts on it, which BTW, I'm very happy with, but there are many other bits and pieces on the bike that I've done myself, or got from Other suppliers. Touratech didn't care about that at all, and not only let me use their workshop for 2 weeks, they also helped me replace some of my worn equipment at great price, and even Invited me to join one of them to thanks giving!!!
Ive been traveling almost 3 years now, 4 continents, and 60 countries, and no company had ever helped me in anyway like Touratech did.
The only thing they wanted is to help a traveler, and "Keep me on the road".

So all in all, I can only say good things about Touratech products, and customer care. Are the parts expensive? yes they are. But they are well designed, tested, and will get you there and back.

Adam

Yeah, I can well believe they have some fabulous staff and genuine bikers and travellers on their books..

They still suck though. LOADS of stuff for a fraction of their price works just as well if not better.

They do make some great stuff but it doesn't qualify for it's price tag. Even stuff made by Garmin etc are LITERALLY up to 50% more than other retailers.

They can kiss my ass. They would sell LOADS more stuff and probably completely dominate the entire market if they sold at sensible prices. I guess that's a good thing though..

**henryuk** · #13 22 Dec 2011

If I'm totally honest though the main reason I like to gripe about TT is that I don't have access to that sort of fabricating machinery, I can't get that quality of finish on my own work, they all work in a field that I would cut off my toe to work in and they're very successful at it. What a bunch of bastards!

**strimstrum** · #14 22 Dec 2011

I got a few TT bits on my bike but most have been bought secondhand at a fraction of the retail price.

**HendiKaf** · #15 22 Dec 2011

I bough many TT parts and some of them no one else was selling them at the time , they are more $$ than many other but my experience was great as far as quality , no one have to buy thier stuff but many of us do so they must do something good ( I guess) , they are a great store and they do have to make a profit