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South America Topics specific to South America only.
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  #1  
Old 10 Dec 2008
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Dealings with Wilbers

I´m stuck in Chile with 1 broken shock and so far haven´t heard from anyone within Wilbers. The place I bought it in in Australia is happy to fix it, but I can´t sit around for a month plus for that.

Has anyone ever dealt with this in Chile or Argentina? I´m on my way from Osorno to Santiago and over to Mendoza and Salta.
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Old 10 Dec 2008
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Quote:
Originally Posted by tmotten View Post
I´m stuck in Chile with 1 broken shock and so far haven´t heard from anyone within Wilbers.
Try emailing Dirk. He deals with Wilbers USA clients... from Germany. He may be able to help.
Email is < usa "at" wilbers.de >


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Old 11 Dec 2008
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Santiago Wilbers

Welcome to the club rebuildable shocks really are consumables - it's the second time I've had my rear Wilbers rebuilt in S-Am. First after hard offroad in Brazil - the guy I found (and he was the only guy in the city who could rebuild modern shocks) didn't do very quality job rebuilding it, it slowly leaked but we made it to Buenos Aires. Here I let it to be rebuilt again, but the welded valve still slowly leaks - aluminium welder had done a poor job. Not the fault of Wilbers since not certified-dealers/specialists have worked on 'em, but IMO still their disadvantage is they don't have much dealers and specialists (with their fancy special tools and high pressure stuff) around the world (i.e. like in my case in Brazil).

Luckily for you the only official Wilbers dealer/specialist in South-America resides in Santiago, Chile. Contact Carlos, some HUBB members recommend him:

Motouring Chile
Carlos Ramirez
Los Juncos 388
Las Condes, Santiago
Tel. 0056 2 2208542
Fax 0056 2 2208542
info *AT* motouring.cl

Ride safe, Margus

(I'll probably swap to Ohlins when I make it to US with this leaky shock - much better specialist network than Wilbers that comes particulary handy if you love riding those bad dirt and trail roads in third-world )
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Old 12 Dec 2008
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Yeah, after a few days the guys have come though for us (so far) and they´re just sorting out the warrenty details.

Have to say that my contacts point for Wilbers (ASR Suspension) is super quick and on the ball with replies, so 2 thumbs up for Wilbers and their representives.

Heard from their US and German counterparts as well. Luckily for us Santiago was ahead of us.
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