Go Back   Horizons Unlimited - The HUBB > Regional Forums > SOUTH AMERICA
SOUTH AMERICA Topics specific to South America only.
Photo by Daniel Rintz, Himba children, Namibia

The only impossible journey
is the one
you never begin

Photo by Daniel Rintz,
Himba children, Namibia



Reply
 
LinkBack Thread Tools Display Modes
  #1  
Old 17 Nov 2006
Registered Users
HUBB regular
 
Join Date: Mar 2004
Location: Cayce,South Carolina,USA
Posts: 85
Argentina shipping nightmare

I left my moto in Bueno Aires to have the motor rebuilt and flew back to the US. I ordered all of the necessary new parts and shipped them via DHL to Bueno Aires. Customs will not let them into the country, stating the parts are used, even though they are still in original packages, have a packing list and all documents state parts are new. DHL Argentina states they cannot do anything. The mechanic cannot get anywhere with customs or DHL. They want $500 US to send them back (it was $188 to ship there). Without the parts the bike obviously cannot be repaired or driven out of the country in the timeframe I was given. It seems clear either customs (and DHL Argentina ) are lazy, ignorant, or want a bribe. I cannot do anything about the first 2 and, even if I wanted to, I cannot do the third from here in the US. Any suggestions?
Reply With Quote
  #2  
Old 17 Nov 2006
BCK_973's Avatar
Registered Users
Veteran HUBBer
 
Join Date: Mar 2005
Location: Buenos Aires,City of good sex,mate and asado!
Posts: 539
Strange thing to hear

Many travellers have picked up spare parts from the "correo internacional" in Retiro.Probably you had to go to DHL in town?There is no issue with used spareparts.What you and i couldn´t import are used bikes!!!!At least permanently......
Hire a lawyer and put some pressure.Try again nicely first.How bad is your castellano?(spanish).Isn´t there may be some issue,hahaha
Where in BA are you?
PM me.
KH
__________________
http://vientoderipio.blogspot.com/
America is a nice continent,not a country.All people who lives in this continent are americans.Discover it in peace!
Reply With Quote
  #3  
Old 17 Nov 2006
Registered Users
HUBB regular
 
Join Date: Mar 2004
Location: Cayce,South Carolina,USA
Posts: 85
I am in the USA

I am fairly helpless to do anything from here and aduana and DHL know it. The parts are motor parts for a Harley- I would not put in used parts even if available. I have used parts in the moto-that's the problem!
Reply With Quote
  #4  
Old 18 Nov 2006
Registered Users
HUBB regular
 
Join Date: Mar 2004
Location: Cayce,South Carolina,USA
Posts: 85
Consulate

I have emailed the Argentine Consulate here, I will try the American Consulate in Argentina. I was going to carry the parts on the plane on my return flight, but the mechanic wanted them ASAP to get the work done. You can bet I regret shipping them . Thanks for the info.
Reply With Quote
  #5  
Old 18 Nov 2006
Registered Users
HUBB regular
 
Join Date: May 2006
Location: Costa Rica
Posts: 36
Hire a customs broker.
__________________
Motomech
Playas del Coco
Costa Rica

"..an attaching bike on which one rolls serenly along."
(Google translation of a French R100GS review)
Reply With Quote
  #6  
Old 18 Nov 2006
Registered Users
HUBB regular
 
Join Date: Mar 2004
Location: Cayce,South Carolina,USA
Posts: 85
Broker

Well, DHL was supposed act as the broker but instead the Argentina unit sits on their thumbs whining that they cannot (read:won't) do anything. The package only has small gaskets, bearings, bushings,etc. It is hard to see why they even targeted it.
Reply With Quote
  #7  
Old 18 Nov 2006
BCK_973's Avatar
Registered Users
Veteran HUBBer
 
Join Date: Mar 2005
Location: Buenos Aires,City of good sex,mate and asado!
Posts: 539
On who´s name was the box sent?

Remember that only the person whos destinatary can pick up the box.Did you send it with the mecanics name?
Otherwise big trouble.
Good luck
__________________
http://vientoderipio.blogspot.com/
America is a nice continent,not a country.All people who lives in this continent are americans.Discover it in peace!
Reply With Quote
  #8  
Old 18 Nov 2006
Contributing Member
New on the HUBB
 
Join Date: Sep 2006
Location: Netherlands
Posts: 12
pressure on DHL

Totally agree.
Where it might be difficult for you to arrange things in Buenos Aires,
you can start to make life difficult for your local DHL agent.
They claim to do fast and trouble-free worldwide deliveries, so let them keep their promise!
If there are any problems regarding import-rules they should have warned you before the shipment, i assume.
It might help when you tell DHL you will cancel your payment and that you'll also want your spare parts back or refunded.
Just try everything to make them contact their Argentinian office to get them to do their job.

Good luck and hope you'll succeed soon!

regards,

gerbie
Reply With Quote
  #9  
Old 18 Nov 2006
Registered Users
HUBB regular
 
Join Date: Mar 2004
Location: Cayce,South Carolina,USA
Posts: 85
I have found a USA DHL employee who has promised to take it up the line. We shall see. The package was addressed to the mechanic. A suspicious thing (besides customs claiming the parts are new) is that the mechanic received a note from DHL saying they could ship it back to me for $500 ( 2 1/2 times the original shipping cost). I am starting to feel I am the victim of blatant extortion. The HUBB replies have been helpful- thanks and keep them coming.
Reply With Quote
  #10  
Old 19 Nov 2006
BCK_973's Avatar
Registered Users
Veteran HUBBer
 
Join Date: Mar 2005
Location: Buenos Aires,City of good sex,mate and asado!
Posts: 539
Thumbs up We are following the example from the north!

George
What an accurate view!Yes The current president is immitating your president.
What i don´t see up today is that argentina has´nt build a wall to a neighbor country.Or may be taking half other country too.
How much did you pay to "liberate" your bike from the customs?
You see we do our homework better now here in the south.Banana republic,hahahahaha no sir.Of course many bike tourists(not travellers) behave like in one.
Hals und Beinbruch mein Freund.
Now you now why we love americans(north).
Mucha suerte y cuidate!
Nos vemos
__________________
http://vientoderipio.blogspot.com/
America is a nice continent,not a country.All people who lives in this continent are americans.Discover it in peace!
Reply With Quote
  #11  
Old 19 Nov 2006
javkap's Avatar
Registered Users
Veteran HUBBer
 
Join Date: Mar 2003
Location: Buenos Aires - Argentina
Posts: 517
Martin
Miah had a similar problem few months a go.
Your packet probably is in Airport custom . The thing is that is not allow to bring spare parts, if you want to do it you need import it. That means pay import taxes .Because you will use them here anyway that later you take the bike outside the Country.
The one to be consigned the packet has to go to Custom at the cargo Area and pay the import taxes to pick up your parts. That’s all.
I did it with the things that Jeremiah St Our’s wife send to him with federal express.
It take us less than one day.
If you need a hand told to the one who are consigned the packet to call us.
Saludos.

Sandra & Javier…
www.DakarMotos.com
__________________
Javier...
Dakar Motos “ ”
Reply With Quote
  #12  
Old 19 Nov 2006
Registered Users
HUBB regular
 
Join Date: Mar 2004
Location: Cayce,South Carolina,USA
Posts: 85
Javier, thanks for the response. My wife and I loved Argentina and thats why it is especially disappointing we may not have a repaired bike to go back to in Enero. The duties are $60 and the mechanic was willing to pay it but was told he still would not get the parts. If only aduana would take the time to realize their position is hurting Argentine people,too- the mechanic who may lose the rebuild job and its big labor charge and even you, as I still had the intention of purchasing that Sahara 3 rear and some shop time. As you may remember, my bike is a Harley so I took it to Juan Carlos Petrizzo of Petrizzo Motors, a short distance from the H-D shop, on the same road. Apparently, he feels he does not have the time or perhaps ability to haggle with aduana, even at the risk of losing a big job. Any help you could provide, even the email of someone higher up in aduana, would be helpful (although I cannot write in Spanish).
As for others who want to knock a country or profess your political views, please do not hijack my thread-get your own. I am here to work out a moto related problem; if you can't help do not waste space on this thread.
Reply With Quote
  #13  
Old 19 Nov 2006
Registered Users
HUBB regular
 
Join Date: Mar 2004
Location: Cayce,South Carolina,USA
Posts: 85
Javier

If you do not mind, I would like to give your phone number to Petrizzo in hopes he might call for advice on what to do. His number is 011 4793 9779. Any help anyone could provide would be greatly appreciated. I wonder if a mechanic went to aduana, asked them to open the package and declared the parts are new,would aduana be forced to admit their mistake and release the parts?
Martin
Reply With Quote
  #14  
Old 19 Nov 2006
javkap's Avatar
Registered Users
Veteran HUBBer
 
Join Date: Mar 2003
Location: Buenos Aires - Argentina
Posts: 517
Martín
Ask to Juan Carlos to call me on the week time to my Workshop phone: 4730-0586 to see if both together can resolve something....
Sorry for answer F… Gringo post, my patriotic instinct was powerful than my little “Sudaca” brain. I promise I will try to control both..
Saludos.

Javier…
www.DakarMotos.com
__________________
Javier...
Dakar Motos “ ”
Reply With Quote
  #15  
Old 19 Nov 2006
Registered Users
HUBB regular
 
Join Date: Mar 2004
Location: Cayce,South Carolina,USA
Posts: 85
Javier

No apologies,por favor. My remarks were NOT at all directed towards you, but at Gringo. Your country was very hospitable to us and I am glad you defended it. Now, about the aduana mess, I will encourage Juan Carlos (actually his wife, Mercedes, who has been the one calling aduana and DHL) to call you at the shop. Thank you. Petrizzo has a group of classic moto riders (not just Harley) that you may be interested in, if you like old motos. Martin
Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 Registered Users and/or Members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads
Thread Thread Starter Forum Replies Last Post
INFO about Buy & Sell Bikes in Argentina. javkap SOUTH AMERICA 8 24 Jan 2013 17:21
Shipping to the UK from BA Argentina skip SOUTH AMERICA 6 1 Jul 2006 11:32
Shipping vehicle and bike from NYC to Uruguay, Argentina or Cinquegrana Trip Transport 0 27 Oct 2005 22:46
anyone willing to combine shipping europe - argentina? dpallis Trip Transport 10 19 Jul 2005 06:30
Shipping - SE Asia from the UK Ronnie Trip Transport 1 1 Dec 2000 22:25

 
 

Announcements

Thinking about traveling? Not sure about the whole thing? Watch the HU Achievable Dream Video Trailers and then get ALL the information you need to get inspired and learn how to travel anywhere in the world!

Have YOU ever wondered who has ridden around the world? We did too - and now here's the list of Circumnavigators!
Check it out now
, and add your information if we didn't find you.

Next HU Eventscalendar

HU Event and other updates on the HUBB Forum "Traveller's Advisories" thread.
ALL Dates subject to change.

2024:

Add yourself to the Updates List for each event!

Questions about an event? Ask here

HUBBUK: info

See all event details

 
World's most listened to Adventure Motorbike Show!
Check the RAW segments; Grant, your HU host is on every month!
Episodes below to listen to while you, err, pretend to do something or other...

2020 Edition of Chris Scott's Adventure Motorcycling Handbook.

2020 Edition of Chris Scott's Adventure Motorcycling Handbook.

"Ultimate global guide for red-blooded bikers planning overseas exploration. Covers choice & preparation of best bike, shipping overseas, baggage design, riding techniques, travel health, visas, documentation, safety and useful addresses." Recommended. (Grant)



Ripcord Rescue Travel Insurance.

Ripcord Rescue Travel Insurance™ combines into a single integrated program the best evacuation and rescue with the premier travel insurance coverages designed for adventurers.

Led by special operations veterans, Stanford Medicine affiliated physicians, paramedics and other travel experts, Ripcord is perfect for adventure seekers, climbers, skiers, sports enthusiasts, hunters, international travelers, humanitarian efforts, expeditions and more.

Ripcord travel protection is now available for ALL nationalities, and travel is covered on motorcycles of all sizes!


 

What others say about HU...

"This site is the BIBLE for international bike travelers." Greg, Australia

"Thank you! The web site, The travels, The insight, The inspiration, Everything, just thanks." Colin, UK

"My friend and I are planning a trip from Singapore to England... We found (the HU) site invaluable as an aid to planning and have based a lot of our purchases (bikes, riding gear, etc.) on what we have learned from this site." Phil, Australia

"I for one always had an adventurous spirit, but you and Susan lit the fire for my trip and I'll be forever grateful for what you two do to inspire others to just do it." Brent, USA

"Your website is a mecca of valuable information and the (video) series is informative, entertaining, and inspiring!" Jennifer, Canada

"Your worldwide organisation and events are the Go To places to for all serious touring and aspiring touring bikers." Trevor, South Africa

"This is the answer to all my questions." Haydn, Australia

"Keep going the excellent work you are doing for Horizons Unlimited - I love it!" Thomas, Germany

Lots more comments here!



Five books by Graham Field!

Diaries of a compulsive traveller
by Graham Field
Book, eBook, Audiobook

"A compelling, honest, inspiring and entertaining writing style with a built-in feel-good factor" Get them NOW from the authors' website and Amazon.com, Amazon.ca, Amazon.co.uk.



Back Road Map Books and Backroad GPS Maps for all of Canada - a must have!

New to Horizons Unlimited?

New to motorcycle travelling? New to the HU site? Confused? Too many options? It's really very simple - just 4 easy steps!

Horizons Unlimited was founded in 1997 by Grant and Susan Johnson following their journey around the world on a BMW R80G/S.

Susan and Grant Johnson Read more about Grant & Susan's story

Membership - help keep us going!

Horizons Unlimited is not a big multi-national company, just two people who love motorcycle travel and have grown what started as a hobby in 1997 into a full time job (usually 8-10 hours per day and 7 days a week) and a labour of love. To keep it going and a roof over our heads, we run events all over the world with the help of volunteers; we sell inspirational and informative DVDs; we have a few selected advertisers; and we make a small amount from memberships.

You don't have to be a Member to come to an HU meeting, access the website, or ask questions on the HUBB. What you get for your membership contribution is our sincere gratitude, good karma and knowing that you're helping to keep the motorcycle travel dream alive. Contributing Members and Gold Members do get additional features on the HUBB. Here's a list of all the Member benefits on the HUBB.




All times are GMT +1. The time now is 07:28.