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-   -   Help Please For A Zumo 550 (http://www.horizonsunlimited.com/hubb/navigation-maps-compass-gps/help-please-for-zumo-550-a-34827)

Fiona 26 Apr 2008 22:33

Help Please For A Zumo 550
 
Hi
I wonder if someone could give some advice, i seem to have lost the base map with the detail etc for the zumo............ dont ask i was trying to be cleaver and do something and now deleted the basemap............ So can someone please point me in the right direction as to where i get this from!
I also cant zoom out to more than 300km so its all a nightmare, i need to go back to a sort of factory restore but not sure what or where to go too??
All help apprecaited............. not my zumo and been trying to work out how to use it and now i am in a bit of a mess!!
Thank you

Tim Cullis 26 Apr 2008 23:27

If nobody can help, try here: ZumoForums

Tim

Fiona 26 Apr 2008 23:29

Hi
Thanks i have posted on Zumo forum in fact unfortuantly that is why i have the problem as i was trying to do something from there but it all seems quiet now i have asked the question......... i am sure somebody somewhere can help......................

JimOD 26 Apr 2008 23:42

The Zumo 550 comes with a DVD with all the mapping which was on your Zumo. Can't you re-install it from there? I'm sure you can, but I don't know exactly how and wouldn't like to give advice which may cause you further problems. However, Garmin are quite good at helping people with their problems. I suggest you contact them, you can find their contact number on their website.
Have you actually deleted it? or have you just clicked something which is stopping it from reading the map?
I'll dig out my own Zumo and see if there's something you might have clicked. What were you trying to do when you lost the maps?
Jim


Quote:

Originally Posted by Fiona (Post 186902)
Hi
Thanks i have posted on Zumo forum in fact unfortuantly that is why i have the problem as i was trying to do something from there but it all seems quiet now i have asked the question......... i am sure somebody somewhere can help......................


JimOD 26 Apr 2008 23:50

OK I've had a quick look at my Zumo.
Try this
Start the Zumo and when you get the screen which says "where to" and "view map" Look at the bottom right hand corner of the screen. Click on the small spanner icon.
This will bring up a page of icons. At the top left hand corner you should see an icon which says Map. Click this. On the next screen you should see at the bottom centre of the screen a box which says "map Info" Click this
This opens up a page and shows which maps you have installed. Make sure the City Navigator Europe 2008 is ticked.
If you've tried this I appologise :)
Jim

Fiona 27 Apr 2008 00:05

Hi
Ok well i was trying to update the basemap to routeable......... dont ask i know why did i do this!!!

The city navigator europe is still on the zumo but when you look at the map there is not the base map showing, it is just the route, sounds stragne i know but it is not the normal screen............

So i guess i can go back up............. i may have to try calling zumo!!

problem is not my zumo but my partners and i am now trying to get it back to normal without him knowing that currently there is something missing.......... :funmeteryes:

Fiona 27 Apr 2008 00:06

sorry i ment to say update basemap to more routeable world map!!! nightmare and all i want is the basmap back!!

JimOD 27 Apr 2008 00:25

How were you installing the worldmap? Did you open the Zumo's folder with your windows programme?



Quote:

Originally Posted by Fiona (Post 186909)
sorry i ment to say update basemap to more routeable world map!!! nightmare and all i want is the basmap back!!


JimOD 27 Apr 2008 00:45

OK I've done some more searching and if you've not deleted the map but simply mucked up the settings you could try
http://www.rolan.si/PDFi/15159.pdf
If on the other hand you have deleted the map maybe you can also get it back. You'd need to open your Zumo in Windows and see what files you have then get someone to send you any that are missing. The largest though is a bit big for email I think.
Plug in the zumo
Go to "my computer"
Open the drive which says Garmin, Probably an E drive maybe not :)
Then you should see 2 folders. 1 says Garmin the other says MP3s
Open the Garmin one and look at what files it has in there.
I have
7 Folders and 6 files
I think it's the files and not the folders you need from here.
Mine has
Garmin device
Gmapbmap.img
Gmapbmap.sum
Gmapprom.sum
Gmapprom.img
Zumo_splash_screen

Do you have the 4 files with Gmap in them?
Personally though I'd call Garmin and they'll help you I'm sure
Jim

DougieB 27 Apr 2008 00:51

I'm not sure where you headed to (in Morocco?), roads, pistes, cross-country? But you will take a paper map too, right? GPS is fun and all that, but a paper map doesn't have these glitches for the novice user.

If I can paraphrase Chris Scott's book, 'a GPS is a time saving device, but not in any way a replacement for a proper paper map'.

Don't let yourself get pressured into the GPS thing, they take time to learn. They are just like the old VHS video recorders...! It may be better/more interesting to learn to use it on the trip, with the paper map as the main source. At least until you're confident. You can get very lost if you put your faith in a piece of electronics.

sorry I can't answer your actual question. but good luck getting it all back...

suerte,

Fiona 27 Apr 2008 09:32

Hiya
Yeap was doing the update through Windows explorer! it was really something i shouldnt have done............ on the zumo forum it says to update your basemap to a routeable world map and i thought great!!!

Looked in Garmin and i have the following
6 folders
garmin device xml file
gmapprom zum file
gupdate.gcd
zumo splash
gmapbmap,img
gmapsupp.img
gmapprom,img

but as i say when you look at the map it is a black background with the route overlay but nothing behind it.............. its as if the basemap has gone...................
guess garmin could be the answer,,,,,,,,,,,,,,,,,,,,,
thanks for your help.....................

Fiona 27 Apr 2008 09:35

Hi just a another question
does the city navigator cd have the basemap with it?? If i update again i wonder if this will put this back on??
or as you say if someone can send me the files i am missing?????
thanks

JimOD 27 Apr 2008 11:21

Good morning :)
I'm just poppilig out on picket duty believe it or not. However. You seem to have 2 files which I don't and I seem to have 1 which you don't :)

I have Gmapbmap.sum

You have gupdate.gcd and gmapsupp.img

Your two look like your update map thing. The one you seem to have missing is only a 1kb file and I can't see that it would be your map. However what do I know :) You could try re-installing it if you liked, but it might just give you more problems. Look on your DVD that came with the Zumo it may be there, if not PM me and I'll send it to you if you're brave/foolhardy enough to give it a go.

Fiona 27 Apr 2008 16:57

Hiya
thank you for your help! Been on zumo forum and not really very helpful considering it was from there is foolish enough to start this update your basemap lark!!!!!
At the moment i cant zoom out to more than 300km which is a bit of a pain etc but i will look on the cd to see if that missing file is there!!!!
Picket duty i like it!!!!!
Well i may as well try and install the bit i am missing and give it a go!!!
Again thanks for the help and advice................:scooter:

Fiona 27 Apr 2008 17:08

thanks again for checking the files etc it was really helpful and you have managed to get me out of a bit of a mess...........................
all seems ok now i have been to the dvd and i am now turning off the zumo, putting it back in its case and forgetting about it............
off to morocco on the 7th and taking me mitchilin map........... as another hubber pointed out forget the importance of GPS it is just a bonus!!!!!
Advice well taken so thank you all for your help!:mchappy:


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