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-   -   csx60 satelite problems! (http://www.horizonsunlimited.com/hubb/navigation-maps-compass-gps/csx60-satelite-problems-37900)

kevinhancock750 19 Sep 2008 12:02

csx60 satelite problems!
hi guys,
i got a csx 60 which i've been using without any problems. i used it last weekend no probs, the monday though!! i switched it on and it just say's acquiring satelite's continuously! the gps part is switched on and it's showing a round circle with north,south,east and west marked. the lines underneath where it normally shows the satelite's connecting is blank and there's no searchlight type of picture showing it searching! tried lots of different things but to no avail. any ideas? i've had it 14 months now so it's out of warranty also!
thanks for any replies which will be gratefully recieved.

Stephano 19 Sep 2008 18:05


Originally Posted by kevinhancock750 (Post 207467)
i've had it 14 months now so it's out of warranty also!
thanks for any replies which will be gratefully recieved.

If it doesn't sort itself out soon, call Garmin UK (in Southampton as I recall) as soon as their office hours begin otherwise you'll have trouble getting through.

They will talk you through a few buttons to press for a fancy reboot of some kind. If that doesn't work, they'll probably suggest you send it to them for an inspection.

I've had really good service from them in the past on out-of-warranty units; it's worth a try.
PS Have you recently updated the firmware and if not, have you tried that?

Frank Warner 21 Sep 2008 23:16

Have you moved a distance between switching off and back on? Then you can have problems getting satelites - it still thinks it is in the same area .. there is a sequence of buttons to press to let the gps know that it has moved .. satelite page - menu then follow your nose.

There is a reset sequence .. might be in the manual...

kevinhancock750 22 Sep 2008 10:12

thanks for replies
thanks for replies but still the same probs.
downloaded the update's etc to no avail. it went a.w.o.l whilst i was riding,left the house no prob but about 1/4 mile away it said acquiring satelite's. i looked in the book for a reset but to no avail. i've set everything back to default and no good! i'll ring garmin today if i have time and hopefully they can help. if i get a re-boot from them i'll write down the buttons for future reference and post it here.
let you know, kevin

Gecko 22 Sep 2008 12:49

Hard rest 60c = with the unit turned OFF press "PAGE+ENTER+POWER" all at the same time. Probably the same for the 60csx I guess.
Make sure you save all you waypoints, routes and anything else you want to keep onto your PC first because this reset will wipe everything and put the unit back to factory default settings.

kevinhancock750 23 Sep 2008 19:21

reset worked
the reset worked on the csx 60 also but did'nt cure my problem! call garmin soon as i get a moment..

kevinhancock750 24 Sep 2008 22:35

it's working again!!!
it's working again:clap:
thanks guys for your replies.
today i tried ringing garmin but could'nt get through, so i moaned and groaned as you do! and entered csx 60 reboot into a search engine.
it came up with lots of bits but one in particular was groundspeak which seems to have a lot of gps info on there. (we talk bikes, they talk gps) Groundspeak Forums Redirect
i had a look through some stuff in there and found my answer!
like a fool i downloaded the updates and at the end it offered me something else but i said no as i did'nt understand what it was!
when you press menu-setup-system-menu-software version mine was saying gps sw version 0.00. it should say 3.00. with software version 3.70. so i followed this advice i found on groundspeak-

Thank you for contacting Garmin International,
I would be happy to help you with this.
If you already have the Web Updater program on your computer, then skip down to step 11. If not, then to download Web Updater to your computer, please follow these steps:

Please go to the Web Updater webpage by clicking on the following link: http://www8.garmin.com/support/collection....ct=999-99999-27.
You will see a number of links labeled Download. Click on the Download that pertains to your computer program.
At the bottom of the screen, please click on “I agree to the above terms and want to proceed to the download page. “
Click on Download.
You will be asked if you want to Run or Save the file, please click Run.
After the file downloads, you may receive a security warning; if you do, please click Run.
Please select your setup language and click Next (the following instructions are based on the English selection).
You will see a new window; please click Next.
A license agreement will appear; please agree to the terms and then click Next.
You will see the destination folder, please click Next.
Click Install; the Web Updater installation will begin.
After the installation, please ensure that there is a check mark next to Yes, I want to launch Web Updater now and then click Finish.
The Web Updater program will launch - again, please ensure that your unit is connected to the computer and turned on.
Click Next; you should then see your device listed (if you do not, then please click on Find Device). Once your device is listed, please click Next.
A new window will appear with information about the update for your unit, please click Next. If the latest update is on your device, then choose to look for additional updates and skip to step 17.
A new license agreement will appear, please click that you agree and then click Next.
The unit's internal operating system/software (sometimes called "firmware") will then be updated.
Once the download is complete, there may be additional software to be downloaded.
Follow the onscreen instruction to download the additional software. Be sure to put a check mark by each additional update.
Once you have completed the download, then you may now disconnect the unit; it is ready to use.
i did'nt use the link provided but another one
Garmin: WebUpdater for Windows Updates & Downloads

it was failing because i did'nt download the additional software at the end which i did'nt understand! DOH! (it had a funny name)(my excuse)
apparently i'm not the only one to have had this problem and the reason given is a power surge which wipes out the gps software! i think i can relate to this as it happened after starting the bike and pulling away from the house. my battery needs changing and was probably low on power when i hit the start button draining it even more and then a sudden surge of power when it fired up.
but all ends well and thanks to everyone concerned.
ps- hope my links work and this helps someone in the future.:thumbup1:

Gecko 25 Sep 2008 07:38

Good work Kevin. Thaks for sharing the solution too. I hope I never have to use it but it's good to know .... just in case

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