I don't think you can doubt the quality of Bracken, but some have the customer service. They are busy and are often booked up, and also overworked.
Jon the owner is a nice guy, but when you are dealing with the rest of the people, so many people (Laaandaaanars) come through their doors, you need to spend some time to get to know them first - then you will find a more personal service....
KTM LC4 640 Adventure-R 2001
KTM Duke II 2000
Kawazaki ZX-6R 1998
BMW F650 1996