Go Back   Horizons Unlimited - The HUBB > Equipment, Travel > Equipment Reviews
Equipment Reviews Post YOUR REVIEWS of ANY Motorcycle, Camping or Travel Equipment and accessories. Tell us what worked and didn't work for you!
Photo by Daniel Rintz, Himba children, Namibia

The only impossible journey
is the one
you never begin

Photo by Daniel Rintz,
Himba children, Namibia



Reply
 
LinkBack Thread Tools Display Modes
  #1  
Old 19 Sep 2004
Ian Ian is offline
Contributing Member
Veteran HUBBer
 
Join Date: Aug 2000
Location: UK
Posts: 443
Good Customer Service from Garmin

I broke one of the data pins in my Garmin GPS III plus, so sent it back to Garmin in the UK for repair.

Three weeks later, a brand new GPS III Plus arrived in the post, complete with batteries and a bill marked 'Free replacement'.

This kind of excellent customer service deserves a mention.

Reply With Quote
  #2  
Old 8 Dec 2004
Registered Users
New on the HUBB
 
Join Date: Feb 2002
Location: Beaver, pa
Posts: 6
I second that. My 111+ has been repaired free twice. Great company.
Reply With Quote
  #3  
Old 25 Feb 2005
Registered Users
Veteran HUBBer
 
Join Date: Dec 2001
Location: Denver, CO
Posts: 227
Yeah, great guys. I bought all my stuff in the US just before leaving on a European trip, and was in the UK installing the European City Select software - but had bad CDs. Quick phone call to Garmin, and a new set of CDs arrived the next day.

Great customer service.

Cheers,
Nick.

------------------
Nick Taylor
www.exerro.com
------------------
Vehicle Specs
__________________
Nick Taylor, a Colorado Mack'em
blog | vehicles
Reply With Quote
  #4  
Old 14 Mar 2005
Registered Users
HUBB regular
 
Join Date: Apr 2002
Location: Oslo, Norway/ Provence, France
Posts: 99
Lost my European City Navigator CD. Sent them a mail with my serialnumber and unlock-code.... got a new CD in the mail witin 10 days. Great service, great product.
__________________
Dizzie
Reply With Quote
  #5  
Old 14 Mar 2005
Mr. Ron's Avatar
Registered Users
Veteran HUBBer
 
Join Date: Oct 2003
Location: Vancouver, BC, for now...
Posts: 792
Hello. Just a curious question, did any of you fill out warranty cards when you purchased your GPS? If i purchased your GPS privately, would i receive the same service? This would be a huge selling-factor for the Garmin brand!
Reply With Quote
  #6  
Old 14 Mar 2005
Gold Member
Veteran HUBBer
 
Join Date: Jan 2002
Location: Toronto, Canada
Posts: 2,123
Garmin treats everyone equally concerning warranty service - it doesn't matter where or how you bought it, whether you are the first owner or the tenth owner. There is no warranty card to fill out.

Where they do make a difference is on the matter of free map updates. If, for example, you buy a GPS from an authorized Garmin dealer, and that unit has been sitting on the shelf for 3 years, which means the map CD inside is grossly out of date, Garmin will give you a free upgrade to the current CD when you register the GPSR. They will NOT provide this service for GPSR's that have been purchased secondhand, or from non-authorized dealers such as some (not all) internet retailers. This means, for the most part, that you are on your own if you buy your GPSR via eBay, unless the eBay vendor is a Garmin authorized dealer.

Michael (a Garmin beta-tester)
Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 Registered Users and/or Members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


 
 

Announcements

Thinking about traveling? Not sure about the whole thing? Watch the HU Achievable Dream Video Trailers and then get ALL the information you need to get inspired and learn how to travel anywhere in the world!

Have YOU ever wondered who has ridden around the world? We did too - and now here's the list of Circumnavigators!
Check it out now
, and add your information if we didn't find you.

Next HU Eventscalendar

HU Event and other updates on the HUBB Forum "Traveller's Advisories" thread.
ALL Dates subject to change.

2024:

Add yourself to the Updates List for each event!

Questions about an event? Ask here

HUBBUK: info

See all event details

 
World's most listened to Adventure Motorbike Show!
Check the RAW segments; Grant, your HU host is on every month!
Episodes below to listen to while you, err, pretend to do something or other...

2020 Edition of Chris Scott's Adventure Motorcycling Handbook.

2020 Edition of Chris Scott's Adventure Motorcycling Handbook.

"Ultimate global guide for red-blooded bikers planning overseas exploration. Covers choice & preparation of best bike, shipping overseas, baggage design, riding techniques, travel health, visas, documentation, safety and useful addresses." Recommended. (Grant)



Ripcord Rescue Travel Insurance.

Ripcord Rescue Travel Insurance™ combines into a single integrated program the best evacuation and rescue with the premier travel insurance coverages designed for adventurers.

Led by special operations veterans, Stanford Medicine affiliated physicians, paramedics and other travel experts, Ripcord is perfect for adventure seekers, climbers, skiers, sports enthusiasts, hunters, international travelers, humanitarian efforts, expeditions and more.

Ripcord travel protection is now available for ALL nationalities, and travel is covered on motorcycles of all sizes!


 

What others say about HU...

"This site is the BIBLE for international bike travelers." Greg, Australia

"Thank you! The web site, The travels, The insight, The inspiration, Everything, just thanks." Colin, UK

"My friend and I are planning a trip from Singapore to England... We found (the HU) site invaluable as an aid to planning and have based a lot of our purchases (bikes, riding gear, etc.) on what we have learned from this site." Phil, Australia

"I for one always had an adventurous spirit, but you and Susan lit the fire for my trip and I'll be forever grateful for what you two do to inspire others to just do it." Brent, USA

"Your website is a mecca of valuable information and the (video) series is informative, entertaining, and inspiring!" Jennifer, Canada

"Your worldwide organisation and events are the Go To places to for all serious touring and aspiring touring bikers." Trevor, South Africa

"This is the answer to all my questions." Haydn, Australia

"Keep going the excellent work you are doing for Horizons Unlimited - I love it!" Thomas, Germany

Lots more comments here!



Five books by Graham Field!

Diaries of a compulsive traveller
by Graham Field
Book, eBook, Audiobook

"A compelling, honest, inspiring and entertaining writing style with a built-in feel-good factor" Get them NOW from the authors' website and Amazon.com, Amazon.ca, Amazon.co.uk.



Back Road Map Books and Backroad GPS Maps for all of Canada - a must have!

New to Horizons Unlimited?

New to motorcycle travelling? New to the HU site? Confused? Too many options? It's really very simple - just 4 easy steps!

Horizons Unlimited was founded in 1997 by Grant and Susan Johnson following their journey around the world on a BMW R80G/S.

Susan and Grant Johnson Read more about Grant & Susan's story

Membership - help keep us going!

Horizons Unlimited is not a big multi-national company, just two people who love motorcycle travel and have grown what started as a hobby in 1997 into a full time job (usually 8-10 hours per day and 7 days a week) and a labour of love. To keep it going and a roof over our heads, we run events all over the world with the help of volunteers; we sell inspirational and informative DVDs; we have a few selected advertisers; and we make a small amount from memberships.

You don't have to be a Member to come to an HU meeting, access the website, or ask questions on the HUBB. What you get for your membership contribution is our sincere gratitude, good karma and knowing that you're helping to keep the motorcycle travel dream alive. Contributing Members and Gold Members do get additional features on the HUBB. Here's a list of all the Member benefits on the HUBB.




All times are GMT +1. The time now is 19:43.