Horizons Unlimited - The HUBB

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-   -   outstanding service .Wemoto (https://www.horizonsunlimited.com/hubb/equipment-reviews/outstanding-service-wemoto-69221)

Dazzerrtw 5 Mar 2013 01:51

outstanding service .Wemoto
 
I feel that I have to say what a excellent service Wemoto have provided for us.
We were stuck in Central America in need of parts for our bike.

When our parcel went missing it was the fault of the postal service , but Romain at Wemoto instead of saying "contact the shipping company" spent a lot of his time on the phone and emailing people to get the problem sorted out.

It transpired that the panama customs had misplaced our parcel ,which then took a month for them to locate.


In the mean time Romain reshipped another box of parts out to us which got us back on the road.

From now on Wemoto will be our 1st choice for any part that I need . Its not often these day's that you find a company that will offer this level of service when things go wrong.

Thank You Wemoto.

Dazzer and Leigh

stuxtttr 6 Mar 2013 20:43

used we moto for a number of years, never had a reason to speak to anyone but parts, price and service have been second to none

Dicky 24 Mar 2013 19:28

Been here in Turkey for 8 years now and have always ordered my spares from Wemoto. Wemoto deduct the VAT 'cos I'm not in Europe and, even with postage, the parts are cheaper than if I was in the UK and certainly cheaper than from any Turkish outlet.

Excellent service:D

Cheers,

Dicky


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