1&1 ARE Crap !
YES they are RUBBISH !
Have a look at my website. It's been online for 15 months now and I have had loads and loads of problems with 1 & 1.
When you complain you get put in touch with a Pakistani or Indian call centre operator with only a very basic understanding of I.T and the English language! I defy you to get anywhere with these morons. It's an absolute joke.
I have written to the company 5 times to complain. All my letters were polite and sent recorded delivery. I know they were all delivered because the Post Office sent me clarification. NONE of the letters were ever replied too !
It appears that if the Customer Service Department of 1 & 1 has a difficult problem to deal with they just totally ignore you as though you don't exist.
My website was being taken offline in the early hours of the morning (UK Time). I kept being told by users they couldn't access the website so I set a trap. Sure enough the website went down every single night for 7 days. I was told by someone that this is standard treatment for sites they deem unimportant. Their servers work faster the less sites are online and so they often take sites offline to improve response times!
It took me ages to get a reaction, when I did I had to phone their office 5 times before getting the right person.
I defy anyone here to get in touch with a senior English member of management at 1&1. YOU can't its impossible. Have a look at their website, they don't even give you a clear English Postal address. They prefer to have comlaints put through by email, this way they can blame others for not getting it.
Triumph Bonneville 800 (2004), Yamaha XT600E (1999), Honda XBR500 (1986).