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  #1  
Old 13 Dec 2006
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Join Date: Oct 2005
Location: Mexico City
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Angry Terrible BMW Dealer Mexico

I had some oil seals replaced between the engine and the transmission before going to the HU meeting in Creel. The work was done by BMW Lerma. This dealership is very near Mexico City and is the importer for all of Mexico. The work was not done correctly and the clutch began to slip a day before I got to Creel. I took it back to them on October 27th and they have had it ever since. Every time I call I get told that it is being fixed or that they need aother part. They seem to have zero stock and every time they need somehing it takes them a couple of weeks to get the parts from Germany.
I have complained to BMW Corporate Office here in Mexico but they seem unable to solve the problem.
I strongly recommend not using this dealership as they seem to have no qualified mechanics.
If you need to use a dealership here in Mexico City try Motohaus on Avenida Pacifico.
If anybody knows of an email address for BMW Germany so that I could complain to them I would greatly appreciate. It now seems it may take another couple of weeks to get the problem fixed.
My bike is a BMW R100GS 1997.
Maybe we could make a list of dealers to avoid. In their favour they haven't said they are going to charge me for doing the work right.
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Old 13 Dec 2006
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Join Date: Nov 2004
Location: USA
Posts: 998
1150gs

I was in Mexico last year needing a rear drive bearing and seal which is a common failure part of these bikes. There was not one available in the country. Quoted delivery time was T H I R T Y D A Y S.
Three business days later, plus a weekend, I received one from a US dealer and was back on the road, doing the repair myself.
They don't stock squat....

I suggest communicating in writing while copying BMW on everything. Another suggestion is to make contact with a local BMW club and ask their advice. Somebody knows somebody else kinda thing, and could help. Sounds like you've been neglected, for whatever reasons.

Last edited by Lone Rider; 13 Dec 2006 at 02:16.
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  #3  
Old 13 Dec 2006
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Join Date: Oct 2005
Location: Norwich,Ontario,Canada
Posts: 790
terrible dealer

Garry for BMW Germany try www.bmw-motorrad.de/de/de/indexhtml and then to ' kontakt ' and you'll get a direct link to air your frustration.
I agree , there is no excuse for this kind of parts unavailability. Last winter I needed a new throttle cable for R1100gs and the big modern official BMW dealership in Puebla did not have such a simple consumable part in stock, also quoting a wait of a month for it to come from Germany .Perhaps I was simply lucky a month before when the BMW dealer Munchen Motors in Santa Fe suburb of Mexico had brake pads in stock and a tire.
Let's all get on BMW's case ( and all other brands) about having at least their flagship dealerships carrying a decent stock of the common wear-out parts, and certainly they should have such in the national supply parts department.Those in such markets as Mexico have a cetain obligation to carry parts for the long distance travellers from abroad who regularly pass through, if they advertised such parts availability it would no doubt ensure a regular rate of visits from such tourists.And the locals who do buy the product would also benefit.
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Old 13 Dec 2006
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Join Date: Feb 2006
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Quote:
Originally Posted by Sjoerd Bakker
Garry for BMW Germany try www.bmw-motorrad.de/de/de/indexhtml and then to ' kontakt ' and you'll get a direct link to air your frustration.
I agree , there is no excuse for this kind of parts unavailability. Last winter I needed a new throttle cable for R1100gs and the big modern official BMW dealership in Puebla did not have such a simple consumable part in stock, also quoting a wait of a month for it to come from Germany .Perhaps I was simply lucky a month before when the BMW dealer Munchen Motors in Santa Fe suburb of Mexico had brake pads in stock and a tire.
Let's all get on BMW's case ( and all other brands) about having at least their flagship dealerships carrying a decent stock of the common wear-out parts, and certainly they should have such in the national supply parts department.Those in such markets as Mexico have a cetain obligation to carry parts for the long distance travellers from abroad who regularly pass through, if they advertised such parts availability it would no doubt ensure a regular rate of visits from such tourists.And the locals who do buy the product would also benefit.
I agree with you, but, even I carry clutch and throttle cables when riding locally. I suggest anyone doing a long ride to change their cables before they leave ( ie run on the new ones) keeping the old ones as spares. Same applies to plugs. also anyone with an air head really ought to carry a pair of diaphragms (if they are fitted to your particular carburetter) ( again, they could be old ones if cash is tight )
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