Repair in Australia
Another Garmin frustration.
There is no repair location, where you can walk in.
You must send it in ,, middle man sends it back to Taiwan ,, you will be hit with 90 US dollar DHL charges.
This is the warranty repair procedure for Garmin Australia/New Zealand.
Devices purchased in the United States, Canada, UK, Europe or any other country must be returned to the Garmin Service Centre in that country or to the retail store where the device was purchased. Alternatively you can choose to pay the non-warranty repair rate.
Purchases made within Australia or New Zealand can be returned to the Garmin Service Centre as per below instructions.
Procedure for Claims Under Non-Aviation Limited Warranties
To obtain warranty service, an original or copy of the sales receipt from the original retailer is required. Online auction confirmations are not accepted for warranty verification, and Garmin will not replace missing components from any package purchased through an online auction. Garmin retains the exclusive right to either repair or replace the unit with a "newly-overhauled" (NOH) unit or new unit at its sole discretion. The same policy shall apply to software.
Please complete these two easy steps:
STEP 1: Contact Garmin Technical Support to receive an RMA number.
Call or e-mail Garmin Technical Support Specialists to describe the problem you are experiencing and request a Return Material Authorization (RMA) tracking number. You will need to provide the unit's serial number (if applicable), your return shipping address, and a daytime telephone number.
Phone: 1 800 235 822
STEP 2: Ship the unit, along with the RMA number, to Garmin.
Once you have received the RMA number, securely package the unit and ship it (insured) to the following address:
167 Prospect Highway
RMA Number: (insert your RMA number here - see above)
Seven Hills, NSW 2147
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