Horizons Unlimited - The HUBB

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-   -   carnet-getting the deposit back afterwards-anyone had problems? (http://www.horizonsunlimited.com/hubb/after-the-big-trip/carnet-getting-deposit-back-afterwards-57924)

nico-la-vo 28 Jun 2011 07:21

carnet-getting the deposit back afterwards-anyone had problems?
 
Hello
We got back three months ago, and duly sent off our second carnet to Paul Gowan at the RAC- up until then a reliable, nice guy...

Our first carnet was sent back when we were enroute. We sent multiple emails to try and see if it reached him ok- and when we could expect our money back. We never heard back. being on the road it was too hard to sort out, so we left it to sort it out now.

Except that, even being in the country with broadband and mobile, its still impossible! His phone doesnt ever reach him. You cant even leave a message. he doesnt respond to emails. eventually i got through to his boss, who somehow managed to find Paul Gowan, who emailed me, with no apology or anything, to let me know my money, approx £500 from the second carnet, would be in the post. three weeks later it hasnt arrived. and thats not to even mention the money from the first carnet, which he admitted he had received.

ANYONE ELSE HAD PROBLEMS TRYING TO GET THEIR OWN MONEY BACK OFF THEM???


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