From Mumbai, India to Athens, Greece - February, 2010

Route
Shipment From: 
Mumbai, India
Shipment To: 
Athens, Greece
Shipper details
Contact person name: 
Henrika D'Souza
Company name: 
Eastern Cargo Carriers India Private Ltd
Contact person email: 
hdso...@easterncargo.co.in
Contact details: 

Cell: +919820138192
Office: +912267539999

Adarsh Ind. Estate, Unit No. 25 Ground Floor
Chakala (<=place name)
Sahar Road
Andheri East
Mumbai

Travellers Impressions of the shipper
Recommended?: 
Yes
Rating: 
3/5 - Average
Information about this Shipment
Shipping Method: 
Air
Shipping date: 
February, 2010
Cost Paid at Start (US $): 
2900
Comments: 

Also please see http://www.horizonsunlimited.com/tstories/alex/004386.php for dealing with the shipping agents.

Eastern Cargo get a 3/5 because they were expensive and promised some things that didn't happen:

1. That the bike would be held in the crate with straps - the packers didn't have straps.
2. That I would be present when the bike was taken through customs - I was denied entry to the Cargo complex of the airport because as a foreigner I was deemed a security threat.
3. That the bike would be shipped on day X. It was shipped two days later, quoting a problem of Emirates (the carrier) and then a Dangerous Goods Regulation that they had not furnished before, contradicting the timescales they had given me.

Having said that, they were EXCELLENT to deal with in comparison to 5-6 other agents I tried to do business with. In comparison, much more professional, much more knowledgeable, much better English was spoken, there were no ""hidden costs"" etc.

I was annoyed when a currency conversion fluke resulted in a +130 EUR cost for me, but by that point that was just a drop in the ocean.

Come prepared with latest exchange rates, be prepared to be told you'll be charged +2,50% to use any plastic card (credit OR debit), do your own math...

Be prepared for two full days with them at their offices and/or packers' premises. I spent 7 hours with the packers (Eastern had told me it would take 2-3 hours) and then 10 hours the next day at Eastern Cargo offices (they had said 4-5 hours) while the bike was customs cleared. As Indians, remember they're optimistic with time estimates.



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