From London, United Kingdom to Montreal, Canada - May, 2011

Route
Shipment From: 
London, United Kingdom
Shipment To: 
Montreal, Canada
Shipper details
Contact person name: 
Giles Ernsting, Simon Obank
Company name: 
James Cargo
Contact person email: 
e...@jamescargo.com
Contact details: 

Tel: +44 (0)1753 687722 EXT 207
DD: +44 (0)1753 561977
Fax: +44 (0)1753 687723

Travellers Impressions of the shipper
Recommended?: 
No
Rating: 
3/5 - Average
Information about this Shipment
Shipping Method: 
Air
Shipping date: 
May, 2011
Cost Paid at Start (US $): 
GBP 2500 for two
Comments: 

We air freighted our two XT600's. On British soil I can not fault James Cargo. It was great and so easy dealing with them. We rode the bikes into their warehouse at Heathrow, filled in a few forms and were gone. Once we arrived in Canada, however, it was a different story. Getting the collection address for the bikes in Montreal was like pulling teeth. In the end we found them ourselves, BUT after hours on the phone with the help of our French speaking friend. No amount of emailing to James Cargo could make it clear to them that we did not have sufficient and correct information to collect our bikes. I guess it did not help that all this happened over the Royal wedding weekend, but that is no excuse to leave us to our own devices!
Once we figured out where the bikes were, we went there, paid about CAD90 each in taxes and then had to go to the customs building which is a couple of kilometres down the road. They sent an official out to the agent to check the bikes within an hour, we waited at the offices (cafe downstairs). Then back to the agent, where they forklifted the bikes out, helped us remove the crates and even disposed of them. We packed up and rode off! this all took only about 2.5 hours once we found the bikes. You'll need some transport to get around!



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